Embedded Technical Account Manager, Federal

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

The Embedded Technical Account Manager (TAM) will serve as Axon’s primary on-site representative. In this role, you will own the day-to-day relationship between Axon and the government, acting as the expert-in-residence on Axon’s Evidence.com platform and the full suite of Body Worn Camera (BWC), TASER, and video technology solutions. You will serve as the strategic bridge between federal government and internal Axon teams—ensuring the Axon platform operates with maximum reliability, security, and mission impact. From platform architecture and compliance to eDiscovery, redaction, and asset management, you will be the trusted advisor that keeps one of the nation’s most critical law enforcement agencies running at peak effectiveness.

• Bachelor’s Degree or equivalent work experience
• 10+ years of experience working with federal, Major City, or Enterprise-level customers in a technical account management or embedded support capacity
• Proven track record of successfully managing customer relationships, technical projects, and SLA-driven service delivery
• Experience with Axon Evidence.com or equivalent digital evidence management platforms strongly preferred
• Familiarity with Body Worn Camera (BWC) programs, video management systems (VMS), and related hardware strongly preferred
• Understanding of FedRAMP compliance, federal security frameworks, and cloud-hosted SaaS environments
• Working knowledge of eDiscovery, FOIA processing, and digital redaction workflows
• Experience with asset management, hardware provisioning, and inventory tracking
• Understanding of SaaS, cloud providers/solutions, virtualization, and storage technologies
• Knowledge of routing and switching methodologies, Wi-Fi, telecommunications, and internet technologies
• Ability to articulate technical concepts at varying levels of complexity appropriate to the audience—from end users to senior IT leadership
• Excellent interpersonal skills with strong written and verbal communication
• Detail oriented with excellent organizational and time management skills
• Demonstrated ability to manage change and perform effectively in high-pressure, mission-critical environments
• Experience working with law enforcement, corrections, or other federal/governmental agencies preferred
• JIRA and Microsoft Dynamics knowledge preferred
• Experience working closely with a sales and support team
• Must be able to obtain and maintain a federal background investigation at the Public Trust (Moderate Risk) level or higher; positions may require access up to the TOP SECRET level
• S. citizenship required; foreign nationals are not authorized per DOJ Order #2640.2E
• Must comply with all applicable National Industrial Security Program (NISP) and NISPOM requirements

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

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Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com.  Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

Phishing alert:  Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process.  All legitimate job openings are listed on our official careers page at https://www.axon.com/careers.  If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to recruitingops@axon.com.