Manager, Software Technical Account Managers

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

You will lead a team of Technical Account Managers who serve as Axon's operational presence inside public safety agencies. Your team owns customer outcomes from deployment through adoption, technical stabilization, and long-term operational success. When an agency needs Axon to show up with clarity and follow-through, your team is who they rely on—and when situations escalate, you are the leader who brings structure, judgment, and calm.

• 7+ years of experience in customer-facing technical delivery, program leadership, or complex deployment environments
• 3+ years leading individual contributors in customer-facing or technical delivery organizations
• Experience coaching distributed technical or customer-facing teams across multiple engagement models
• Demonstrated success improving operational execution, customer outcomes, or delivery consistency in complex account environments
• Ability to communicate effectively and build trust with customer stakeholders and internal leadership during high-visibility situations
• Broad technical fluency across SaaS platforms, cloud infrastructure, networking, hardware systems, integrations, and operational workflows
• Experience supporting operational maturity, lifecycle ownership, or customer experience improvement initiatives
• Strong systems-thinking mindset with ability to identify operational gaps and practical improvements
• Data-informed leadership approach using KPIs, dashboards, and structured governance
• Ability to navigate evolving priorities and complex environments while maintaining clarity and follow-through
• Ability to obtain and maintain CJIS compliance and handle highly sensitive information

• Experience supporting public safety, law enforcement, or other mission-critical operational environments
• Familiarity with CAD, RMS, CJIS standards, or integrated public safety ecosystems
• Experience supporting customer lifecycle or post-sale operational evolution initiatives
• Relevant technical or leadership certifications (ITIL, PMP, cloud certifications, etc.)

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

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Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com.  Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

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