Senior Client Engineer (Onsite)

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

As Axon’s Senior Client Engineer, you will be a senior technical owner within the IT Engineering team, helping shape how Axon’s global workforce connects, collaborates, and stays secure. You will own and advance Axon’s Google Enterprise ecosystem, lead strategic platform initiatives, and drive automation improvements that make IT operations more scalable, reliable, and efficient.

This is a hands-on individual contributor role for an experienced engineer who can lead complex technical workstreams, operate independently, and partner cross-functionally across IT, Security, Legal, People Operations, and business teams.

Location: Boston, MA
Reports to: Director, IT Engineering
Direct Reports: None — this is an individual contributor role

• →p]:inline" data-streamdown="list-item">Serve as the technical owner and lead administrator for Axon’s Google Workspace / Google Enterprise environment.
• →p]:inline" data-streamdown="list-item">Lead strategic Google Workspace initiatives, including tool integrations, new feature rollouts, workforce enablement efforts, M&A integrations, and cross-functional tooling projects.
• →p]:inline" data-streamdown="list-item">Manage Google Workspace administration across Drive governance, Gmail administration, DLP policy, domain migrations, Vault, retention policies, litigation holds, eDiscovery, Context-Aware Access, and audit log monitoring.
• →p]:inline" data-streamdown="list-item">Act as the internal subject matter expert for Google Workspace integrations, including Okta SSO, Slack, and third-party SaaS connectors.
• →p]:inline" data-streamdown="list-item">Own escalated support for complex Google Workspace, collaboration, identity, endpoint, and SaaS platform issues.
• →p]:inline" data-streamdown="list-item">Identify opportunities to improve IT Engineering systems and processes through automation, workflow design, and operational improvements.
• →p]:inline" data-streamdown="list-item">Architect, build, and maintain automation using API integrations, Okta Workflows, ServiceNow, Slack, scripting, and low-code platforms.
• →p]:inline" data-streamdown="list-item">Maintain platform health, improve operational reliability, and support KTLO activities across collaboration, identity, endpoint, and IT Engineering systems based on team needs and technical expertise.
• →p]:inline" data-streamdown="list-item">Document technical decisions, process changes, and operational runbooks to support knowledge sharing and long-term maintainability.
• →p]:inline" data-streamdown="list-item">Partner with cross-functional stakeholders to ensure Axon’s collaboration and endpoint platforms meet business, security, compliance, and employee experience needs.

• 4–6 years of administrative experience with Google Enterprise / Google Workspace and adjacent enterprise-grade SaaS collaboration tools.
• Proven experience managing Google Workspace at scale, including Drive governance, Gmail administration, DLP policies, domain migrations, and Vault.
• Strong understanding of identity and access management concepts, including SAML, OAuth, SCIM, RBAC, and user provisioning.
• Hands-on experience with Okta, including SSO integrations and workflow automation.
• Experience managing endpoint fleets through Jamf, Intune, Tanium, or equivalent MDM / endpoint management platforms.
• Proficiency with PowerShell, Bash, Python, or similar scripting languages for task automation.
• Strong understanding of REST API integrations and system-to-system automation.
• Demonstrated ability to lead technical workstreams from discovery through implementation with minimal oversight.
• Clear, direct communication style with the ability to document decisions, explain tradeoffs, and drive alignment across cross-functional stakeholders.

This role is based out of our Boston office and follows a hybrid schedule. We rely on in-person collaboration and ask that team members work onsite Tuesdays through Fridays, with the flexibility to work remotely on Mondays, unless there is an approved workplace accommodation. We believe that connection fuels innovation, and our in-office culture is designed to foster meaningful teamwork, mentorship, and shared success.

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.

Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com.  Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

Phishing alert:  Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process.  All legitimate job openings are listed on our official careers page at https://www.axon.com/careers.  If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to recruitingops@axon.com.