Warehouse Associate

Job Summary 

 The Business Development Representative will provide support and service for both the company and its customers. It is an exciting opportunity for a self-driven individual who will be responsible for promoting sales through our website to our Customer/Dealer network. Responsible for driving profitable sales growth by developing, maintaining and advancing accounts by regularly contacting customers. This position reports to the Director of Sales. 

Essential Duties/Accountabilities 

• Develop customer relationships by providing exceptional customer service with incoming customer communication. 

• Assist in resolving customer relations problems with both dealers and end users. 

• Seek out new business opportunities making outbound sales calls to new and existing customers. Identify trends, opportunities and threats to core business. 

• Ensure assigned customers understand and know how to utilize our technologies and grow technology adoption and usage rates. 

• Use sales and account management processes to consult with customers to increase their knowledge of our products and programs. 

• Communicate effectively both externally and internally. 

• Utilize Salesforce software to document and plan activities to include Calendar, Tasks and Events. 

• Assess clients' needs, recommend, or assist in the selection of appropriate goods or services, and negotiate prices or other sales terms. 

• Develop sales presentations, proposals, or other materials to illustrate benefits from use of goods or services. 

• Attend, when necessary, training classes to acquire the skills to meet our customers’ needs and expectations and to keep abreast with technical developments and changes in product lines. 

• Other duties assigned. 

Qualifications 

• High school diploma or equivalent combination of education and relevant experience required. 

• Ability to learn and apply HVACR terminology and product knowledge; prior industry knowledge is preferred. 

• Demonstrated ability to develop business opportunities, build customer relationships, and achieve sales objectives. 

• Ability to analyze and interpret sales, customer, and market information to support decision-making and business growth. 

• Strong customer service, communication, problem-solving, and relationship management skills. 

• Ability to effectively use Microsoft Office applications, Salesforce, and other technology platforms required to perform job responsibilities.  

Skills 

• Effective communication, negotiation, and interpersonal skills with the ability to build productive relationships across diverse audiences. 

• Demonstrated commitment to delivering exceptional customer experiences and fostering long-term partnerships. 

• Ability to analyze information, identify trends, and use data-driven insights to support decision-making and problem resolution. 

• Ability to develop innovative sourcing strategies and present solutions that address customer needs and business objectives. 

• Ability to manage work independently while collaborating effectively with cross-functional teams. 

• Continuous improvement mindset with the ability to identify, recommend, and support process and service enhancements. 

Physical Demands and Work Environment 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. 

• Required to move parts and equipment weighing up to 50 pounds. 

• Required to position self to access equipment by standing, sitting, or walking, climbing, kneeling, crouching, or crawling. 

• Operates computer and telephone equipment for extended periods of time. 

• Visual acuity is required to perform essential job functions such as reading labels, inspecting equipment, monitoring inventory, and operating machinery. Tasks may involve close vision, distance vision, color differentiation, peripheral awareness, depth perception, and visual focus. 

• Required to operate warehouse equipment such as forklifts and pallet jacks