Regional Operations Manager - East Bay

Description

· Manage and lead local operational functions and teams

· Plan and monitor the day-to-day running of clinic operations

· Provide leadership and support to all functions, including Clinical, Patient Services, Operations, and Call Center

· Maximize efficiency and productivity through extensive process analysis and interdepartmental collaboration · Oversee customer support processes and organize to enhance customer service

· Partner with VP of Operations to integrate acquired clinics

· Drive operational performance based on established metrics and financial performance targets

· Support multi-location lease negotiations for the region as needed

· Manage, develop and evaluate the performance of managers and staff

· Facilitate discussions with internal and external senior management teams, advancing the team towards action

· Ability to travel regularly to clinics within the East Bay regions

Requirements

• 5+ years of hands-on field leadership experience in a large, multi-site environment, preferably within healthcare
• Podiatry experience a plus
• Strong project management skills; highly organized and detail-oriented
• Previous practice acquisition and integration experience
• Ability and willingness to roll up sleeves and work closely with managers, peers and doctors to identify and solve problems
• Ability to develop and execute enterprise-wide strategic initiatives
• Ability to prioritize, organize, and delegate assignments
• Excellent written/verbal communication; able to present to internal and external senior management teams
• Adaptability, comfort with ambiguity and willingness to “do what it takes”
• Knowledge of electronic health record Systems
• Knowledge of clinical and patient services processes and procedures
• Excellent time management skills
• Ability to multitask
• Ability to lead by example
• Experience building and scaling a field organization to support exponential growth
• Excellent listening, written, and verbal communication skills with ability to effectively interact with at all levels within the company
• Able to work in a fast-paced environment requiring multi-tasking, problem solving, and effective communication
• Ensures deliverable results through relentless focus on disciplined execution and effectively articulate our vision, rally the team, and motivate others
• Present as a true hands-on transformative thought leader able to make quick decisions using good judgement
• Effectively works cross-functionally with sophisticated influencing/engagement skills to mobilize resources that deliver positive physician, employee, patient, and business outcomes
• Strong organization and prioritization skills and lead with a sense of urgency to drive deadlines, results and change
• PC Proficient with good working knowledge of Microsoft Office, including Word, Excel, and Outlook and EMR database
• Able to provide legal proof of eligibility to work in the United States without sponsorship now or in the future
• Ability to successfully pass an in-depth background investigation, including, credit check, with a clean DMV report and pre-employment drug screen.

or any combination of academic education and professional training and development along with applied work experience that demonstrates the ability to successfully perform the essential functions of the position.