Clerk - Hotel Front Desk

• →Able to correctly and procedurally, answer all incoming telephone calls in a prompt and courteous manner using service standards.
• →Accurately process all reservations received from all sources offered to guests to include hotel, special events and concerts.
• →Accurately and promptly connect all administrative or guest calls in a timely manner.
• →Accurately and efficiently update and verify all information received with regard to travel agents, group records, sold out dates, special rate dates, minimum sales, etc.
• →Accurately process credit card charges to be applied towards reservations.
• →Maintain awareness of all marketing promotions, special events, general facility information and hotel rates and specials to insure efficient distribution of information to our guests.
• →Works with both lodging & gaming systems in processing reservations.
• →Effectively offers guests alternative options on reservations when initial request cannot be fulfilled.
• →Effectively handles customer disputes to the best of their ability and directing guest disputes to the appropriate source when necessary.
• →Research and accurately prepare request for “comps” when necessary.
• →Must be able to stand and walk for prolong periods of time (7+ hours).
• →Able to register guests correctly and procedurally in accordance to established service standards.
• →Obtain appropriate amount of credit/payment for guests stay.
• →Issue room keys to registered guests.
• →Able to settle/close out guest accounts correctly and procedurally upon their departure.
• →Able to correctly and procedurally close out shift at the end of their shift.
• →Must be able to lift up to 25 lbs.; and be able to, walk, push, pull, grasp, reach, stoop, bend, twist and climb up and down stairs.
• →Knowledgeable of the Indiana Gaming regulations as well as the company’s internal controls, policies, and procedures.
• →Always follow the Company Service Standards model.
• →Must be available for regularly scheduled work and be able to work a variety of hours, holidays, and weekends.
• →Other duties may be assigned at any time.

The Casino industry is a 24 Hour 365-day operation. This position will primarily be indoors under controlled temperatures. Occasional exposure to outdoor climates.

Hourly $15

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.