Manager Court Information Systems, IT Director (NCS) - Circuit Court for Baltimore City

Salary Range:

$89,994.00 - $143,864.00 Annually

Hiring Salary Range:

$89,994 - $116,929.00 Annually

Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work. In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or are interested in learning more, explore our opportunities and benefits programs. We are excited to have you as a part of the City of Baltimore Team! The city offers medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans. This office also supplies wellness programs, support groups, and workshops. You can learn about our benefits here: https://humanresources.baltimorecity.gov/hr-divisions/benefits

This is senior-level administrative and professional-technical work in the management, direction, planning, design, development, security, operations, performance, and maintenance of large, complex, and critical information technology programs, projects, systems, specialized technical areas, and teams. The incumbent provides key administrative and technical support to the Court Administrator and supervises lower-level staff. The incumbent exercises considerable latitude in independent judgment over program, project, and system operations and management, in accordance with managerial directives.

• Plans, directs, and manages staff, operations, maintenance, and services for an information technology system, project, program, or division.
• Directs lower-level professional, technical, and administrative personnel and assigns work.
• Develops and implements short- and long-range technology plans for the Court’s technology systems, projects, and programs.
• Establishes information technology methods, procedures, standards, and controls. 
• Recommends technology systems and solutions for a variety of activities related to the analysis of system operations, requirements, development, and integration.
• Monitors system network operations and supervises maintenance and testing for system efficiency.      
• Manages contractors and consultants that provide information technology services. 
• Coordinates activities with judges, magistrates, other departments, agencies, contractors, and vendors.
• Directs the development of comprehensive project or task plans, resource estimates, justifications, and schedules for various information technology projects, and ensures that funding is used in accordance with operating budgets.
• Ensures efficient system integration and operations by developing system plans and solutions. 
• Ensures that the acquisition of hardware and software, and the data and security requirements, are consistent with the Court’s technology plan and strategy.
• Ensures satisfaction of internal and external customers and addresses questions and complaints efficiently and effectively.
• Protects the integrity of technology systems by preparing projections and presentations on the impact of proposals and changes requested to update or coordinate information technology systems.
• Willingly and cooperatively performs tasks and duties that may not be specifically listed in the class specification or position description but fall within the general occupational category and the responsibility level typically associated with the employee's class of work.

• Extensive knowledge of the most current principles, methods, and practices in management, software, hardware, infrastructure, security, or telecommunications systems.
• Ability to plan and organize large-scale assignments.
• Ability to prepare, interpret, and evaluate proposals and modifications.           
• Ability to provide information technology solutions for Court processes and issues.            
• Ability to supervise and manage technical staff on technical projects.
• Ability to develop and define the scope of complex research and work studies.
• Ability to establish and maintain effective working relationships with judges, magistrates, other court personnel, departmental officials, and the public.
• Ability to communicate effectively, both orally and in writing, to internal and external customers regarding highly technical information.
• Ability to demonstrate excellence in customer service.

Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint screening, and must be successfully completed.

All persons, including current City employees, selected for this position must complete a 6-month mandatory probation.

Baltimore City Government is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion.  The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression, or any other characteristic protected by federal, state, or local laws.  Applicants requiring accommodation during the hiring process should contact the Department of Human Resources directly. Requests for accommodation should not be attached to the application.