Sr. Extraordinary Service Specialist

Health care is constantly changing, and at Banner Health, we are at the front of that change. We are leading health care to make the experience the best it can be. We want to change the lives of those in our care – and the people who choose to take on this challenge. If changing health care for the better sounds like something you want to be part of, we want to hear from you

The Sr. Extraordinary Service Specialist  plays a key part in advancing Banner Health's commitment to exceptional service excellence. The position proactively identifies areas for improvement and proposes actionable solutions to achieve and sustain elevated Patient Experience outcomes. By developing innovative strategies, tools, and processes, this role drives the delivery of outstanding care and service to patients, families, members, and customers alike.

Additionally, this position champions and models a world-class, service-driven culture across all Banner entities — fostering trust, deepening loyalty, and ensuring that every individual we serve receives the highest standard of care and attention.

Conducting on-site visits and observing best practices to providing real-time coaching and guidance to leaders across care settings. On any given day, this role may involve diving deep into performance data and trends, collaborating on targeted action plans, facilitating meaningful leader development sessions, or partnering closely with operational leaders to uncover and address system-wide challenges.

At its core, this position serves as a trusted coach and consultant in the field — empowering leaders to implement evidence-based practices, strengthen reliability, and drive lasting, sustainable performance improvement across a diverse range of care environments.

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