Business Analyst

As a Business Analyst, you'll work closely with stakeholders across the organisation to understand current business processes, identify improvement opportunities, and design future-state solutions that align with strategic objectives.

You will play a critical role in translating business needs into practical, scalable solutions while ensuring user experience and process effectiveness remain at the centre of solution design.

As a Business Analyst, you will:

• Work with stakeholders to elicit, analyse, and document business requirements.
• Facilitate workshops and discovery sessions to understand current and future business needs.
• Conduct As-Is and To-Be process mapping, identifying opportunities for efficiency, automation, and service improvement.
• Lead business process redesign initiatives across complex business environments.
• Translate business requirements into clear solution designs and functional requirements.
• Communicate and validate proposed solutions with stakeholders at all levels, from Executive leaders to frontline users.
• Collaborate with technical specialists and project teams to identify dependencies, risks, and implementation considerations.
• Apply Human-Centred Design (HCD), usability, and user experience principles to solution design.
• Support change and adoption activities to ensure successful implementation of new processes and systems.

You are a collaborative and inquisitive Business Analyst who enjoys partnering with stakeholders to solve complex business challenges. You have strong facilitation and communication skills and can confidently engage with both technical and non-technical audiences.

• Strong understanding of Human Capital Management (HCM) functions and processes, including:
• Core HR
• Payroll
• Learning & Development
• Performance Management
• Work Health & Safety (WHS)
• Workforce Planning
• Talent Acquisition & Recruitment
• Employee Lifecycle Management
• Experience supporting digital transformation, ERP, HRIS, workforce management, or enterprise technology projects.
• Exposure to Human-Centred Design (HCD), UX design principles, and change management methodologies.
• Excellent written and verbal communication skills.

• Experience working within digital transformation, ERP, HRIS, Finance, Workforce Management, or Technology projects.
• Experience applying Human-Centred Design (HCD) and User Experience (UX) principles.
• Experience working in Agile, Waterfall, or hybrid project environments.
• Business Analysis certification or related qualifications.
• Experience within healthcare, aged care, community services, or other highly regulated industries.

BaptistCare is a leading purpose-led care organisation, guided by our Christian identity and serving people and communities across Australia for more than 110 years. We support people to live better through aged care, home care, retirement living, community services, disability support and housing.

We know that life's challenges can make our world feel smaller. With the right people alongside us, it can feel more connected, supported and hopeful again.

That's what we work towards every day, enriching lives through communities of care. Today, more than 70,000 customers, 12,000 employees and close to 2,000 volunteers are part of our communities across Australia.

If you would like to be considered for this role, please click "Apply" and attach your resume.

Applicants are encouraged to apply as soon as possible as applications may be reviewed prior to the closing date. Closing dates may change without notice.

Successful applicants will be subject to a variety of background checks including a National Police Check, relevant screening checks and verification of work rights.

Please note: This position is being managed directly by our internal Talent Acquisition team. We respectfully request that recruitment agencies refrain from contacting employees directly, as all communications must go through the Talent Acquisition team. Unsolicited candidate profiles or CVs from recruitment agencies will not be accepted.

Advertised: 29 Sep 2026 AUS Eastern Standard Time
Applications close: 13 Oct 2026 AUS Eastern Daylight Time

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