Battersea Power Supplies Museum and Gift Shop- Assistant Manager

We are looking for a friendly, motivated and customer-focused Retail and Museum Assistant Manager to join our team in Battersea Power Station, London. This role combines museum visitor engagement with retail responsibilities and would suit someone with previous experience of working in a museum, gallery or cultural venue. Strong sales skills in a retail/cultural environment are essential.

● Provide a welcoming and professional experience for museum visitors
● Warmly engage customers in the museum shop, demonstrate deep product knowledge and upsell where appropriate
● Process sales transactions and fulfil online orders where necessary
● Answer visitor enquiries and share information about the museum, events and promotions
● Facilitate monthly events hosted by a variety of visiting artists, designers and makers including craft workshops and studio pop-ups
● Maintain high visual merchandising standards
● Receive and process deliveries, adding new stock to inventory
● Maintain an organised stock room, assisting with stock management and shop floor replenishment
● Compile daily trade reports and share with colleagues and management
● Carry out delegated tasks with accuracy
● Carry out opening/closing and assist with waste disposal as required

● Minimum two years retail experience, using POS systems eg. Lightspeed and Shopify, in a customer-facing environment
● Professional, approachable and confident dealing with museum visitors & customers
● Ability to work weekends
● Excellent interpersonal skills
● Excellent communication skills with visitors, colleagues and management
● Ability to contribute to a positive work environment
● Ability to work collaboratively as part of a team and also independently
● Experience in visitor engagement or public-facing roles

● Experience in a retail operation of a museum, gallery or cultural venue
● Interest in museums, arts and culture, as well as in creative retail and artisanal products.
● Open to sharing ideas with the buying/events team on new products and workshops that could be hosted in-store.
● Experience in fulfilling online orders

Located in Turbine Hall A, Battersea Power Supplies Museum and Gift Shop offers a unique insight into the Power Station’s remarkable story.
The museum traces its journey from pioneering electricity supplier to cultural icon, highlighting the vision, innovation and collaboration behind its transformation into one of London’s most vibrant destinations.
An enduring symbol of London’s industrial heritage and architectural ambition, Battersea Power Station continues to evolve. This spirit of reinvention is reflected in the gift shop, where a stylishly curated collection celebrates its rich history and dynamic design impact.
From books and prints to homewares, souvenirs and wearables, each item is thoughtfully selected from some of London’s and the UK’s most exciting artists, designer-makers and independent brands.
The museum holds monthly craft workshops and studio pop-up events, establishing itself as a growing creative hub within London’s vibrant art scene.

www.batterseapowersupplies.co.uk

Location: Battersea Power Station, London
Type: Part-time / Permanent
Salary: Competitive