Client Services Manager

BAYADA Home Health Care has an immediate opening for a Client Services Manager in our State College, PA Pediatric Home Care office.

Are you ready to take the next step in your career and build your leadership skills in a growing industry? The Client Services Manager role offers the opportunity to lead, build relationships, drive growth, and make a meaningful impact in the lives of pediatric clients and their families.

This is more than a day-to-day coordination role. You’ll have the opportunity to take ownership of your caseload, develop business and leadership skills, and grow your career within BAYADA.

As a Client Services Manager, you’ll receive hands-on experience in client services, operations, business development, employee engagement, and team leadership. You’ll work closely with Clinical Managers and office leadership while developing the skills needed to take on increasing responsibility.

If you’re ambitious, entrepreneurial, and motivated by achieving goals, this is an opportunity to build a career — not just take a job.

• →Provide exceptional customer service and help ensure high-quality pediatric home care
• →Coordinate client services and address emergent scheduling needs
• →Manage and proactively grow your client caseload
• →Build lasting relationships with clients, families, referral sources, payors, and community organizations
• →Develop strong, collaborative relationships with field employees and office leadership
• →Monitor key metrics, including admissions, referrals, and caseload performance
• →Partner with Clinical Managers to provide supervision and support to field employees
• →Identify opportunities to improve client satisfaction, employee engagement, and service delivery
• →Take on increasing responsibility and leadership opportunities as you grow

• Bachelor’s degree required
• Prior medical office or home care experience preferred
• Supervisory or leadership experience a plus
• Demonstrated success achieving goals and taking on increased responsibility
• Ambition, initiative, and a growth mindset
• Strong computer skills, including electronic medical record experience
• Excellent communication, organizational, and interpersonal skills
• Ability to build relationships and thrive in a fast-paced, entrepreneurial environment

BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.

BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws.  Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.