Client Services Manager, Home Care

• →Develop and manage a caseload of clients receiving assistive care services.
• →Build strong, responsive relationships with clients, families, caregivers, referral sources, and community partners.
• →Coordinate client services and schedules to promote continuity, reliability, and satisfaction.
• →Recruit, onboard, and support field employees in partnership with the office team.
• →Match clients and caregivers thoughtfully based on service needs, availability, skills, and preferences.
• →Respond promptly and professionally to service concerns, staffing challenges, and client or family needs.
• →Provide administrative supervision, guidance, and ongoing support to field employees.
• →Participate in client intake, service planning, case management, and follow-up activities.
• →Monitor caseload performance, service delivery, staffing, and key office metrics.
• →Contribute to caseload growth through excellent service, reliable follow-through, and relationship building.
• →Collaborate with the Director and office team to improve processes and strengthen the client and employee experience.
• →Model The BAYADA Way in every interaction.

• At least one year of experience in customer service, healthcare, home care, scheduling, staffing, case management, or a related field preferred.
• Strong communication, organization, time-management, and problem-solving skills.
• Ability to build rapport with clients, families, caregivers, referral sources, and colleagues.
• Ability to manage multiple priorities in a fast-paced office environment.
• Comfort using computers and learning scheduling, documentation, email, and reporting systems.
• Sound judgment, professionalism, responsiveness, and a commitment to keeping commitments.
• Genuine passion for helping people live safely at home with comfort, independence, and dignity.

BAYADA is an equal opportunity employer and values diversity, equity, and inclusion. Employment is subject to applicable pre-employment screening and other requirements.

BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.

BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws.  Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.