Library Customer Service Librarian - Information

We are a passionate organisation, connected in our shared goal to be ‘sector leading’ in all that we do for the community and each other. Home to over 100,000 residents, Bayside City Council's enduring purpose is building extraordinary places, thriving communities, and better futures.

Bayside Council is an equal-opportunity employer committed to providing an accessible and safe working environment that embraces and values child safety, diversity, and inclusion. Our organisational strategy is made up of three priorities and we consider these in everything we do: Diversity, Equity & Inclusion, Customer Experience and Results Matter.

We want everyone to be as proud of what we are achieving – and excited about our future – as we are, and we are committed to working together to achieve this.

Reporting to the Sandringham and Hampton Branch Librarian you will play a lead role in developing and supporting programs for the Bayside community including digital literacy, lifelong learning and social inclusion opportunities.

To supervise and manage branch operations when required and ensure best practice with collection development, responding to the needs of the community.

You will be responsible for:

• Demonstrating leadership in the delivery of excellent customer service.
• Providing a high level of product and knowledge support of library services to the community through the provision of reader advice.
• Supporting the life-long learning of the community via library programs.
• Supervising and manage branch staff to ensure that excellent customer service is provided, and branch practices are followed.

To be successful in this role, you will bring the following skills and competencies:

• Librarianship qualification recognised by ALIA.
• Provide a high-quality customer experience to both external and internal customers.
• Provide high quality information provision to both external and internal customers.
• Have current knowledge on the of the library collections and ensure that they are well maintained.
• Participate in running library events that support the Bayside community and outreach opportunities.

• Be willing to undergo and complete a satisfactory criminal history check.
• Provide or obtain an employment-based Working with Children check. 

• Generous leave provisions, including accrued time off, parental leave, wellbeing leave, cultural and ceremonial leave, gender affirmation leave, plus the ability to purchase up to four weeks additional annual leave per year.
• Dedicated Staff Wellbeing programs, events and gym membership discounts.
• Learning and development opportunities so our people can grow and thrive.
• If you are ready to be part of our incredible organisation, and you think this role is the right fit for you, then we look forward to finding out more about you and what you would bring to this role.

1. To discover more about the role and responsibilities review the Position Description.
2. Provide a cover letter responding to the Key Selection Criteria and what has motivated you to apply for this role.
3. Click Apply to submit your application.
4. If you require reasonable adjustment at any point throughout the recruitment process, then please do let us know by contacting the listed Hiring Manager.

Applications close: Monday 26 October, 11:55pm

If you would like to learn more about this opportunity or have any questions, please contact Luke Doyle, Sandringham and Hampton Branch Librarian on 03 9261 7858 or via email ldoyle@bayside.vic.gov.au

Bayside City Council prides itself on its values of Respect Each Other, Own It, Work Together and Find Better Ways.

Bayside City Council proudly acknowledges the Bunurong People of the Kulin Nation as the Traditional Owners and Custodians of this land, and we pay our respects to their Elders, past, present and emerging as well as all Aboriginal or Torres Strait Islander community members with us today.

We are an equal opportunity employer committed to an equitable, diverse and socially inclusive work environment. We actively encourage applicants with Aboriginal and Torres Strait Islander heritage, people living with disability, LGBTIQA+ people and people from culturally diverse backgrounds to apply for this opportunity.

Advertised: 12 Oct 2026 AUS Eastern Daylight Time
Applications close: 26 Oct 2026 AUS Eastern Daylight Time

Back to search results Apply now Refer a friend