Technical Customer Service Supervisor

• →Provide first-line technical support, including inspections, fault diagnosis, and on-site troubleshooting of pumps and cyclones
• →Act as on-site company representative, building strong customer relationships and delivering expert technical guidance
• →Coordinate repairs, parts replacement, and technical solutions with engineering teams to maintain operations
• →Support spare parts forecasting and planning to reduce downtime and optimise equipment performance
• →Deliver clear technical reports and insights on equipment performance, operations, and market/competitor activity
• →Safety First: Demonstrate 100% commitment to our zero harm behaviors in support of our drive towards developing a world-class safety culture.
• →Travel Requirements: Primarily site-based in Sumbawa with rostered shifts of 10 weeks on and 2 weeks off.

Must-haves:
⦿ Diploma or Bachelor’s degree in Mechanical Engineering or equivalent Instrumentation
⦿ Strong hands-on experience with pumps, rotating equipment, and mechanical fault analysis in mining or heavy industry environments
⦿ Proven ability to work effectively in remote site conditions on a roster basis
⦿ Excellent communication skills to build customer relationships and produce technical reports

Nice-to-haves:
⦿ Exposure to competitor products or similar industry equipment for faster ramp-up
⦿ Background in field service, site technician, or technical support roles
⦿ Electrical or instrumentation knowledge supported by strong mechanical expertise
⦿ Experience in spare parts forecasting and operational coordination

Why join Weir?
We live our values we think safety first, do the right thing, respect each other, aim high, and delight our customers. We encourage our people to lead by example and celebrate our successes.

We’re passionate about our purpose to help deliver the natural resources that are essential to create a better future for the world. We do this by combining our deep customer insights, world-class engineering, materials science expertise, and intelligent automation to deliver innovative end-to-end solutions incorporating our signature technologies.

We believe your voice matters and your ideas make a difference. We’re working hard to nurture a diverse culture where our people feel like they belong and can do the best work of their lives. You can help shape our unique culture through our inclusion networks and safety initiatives.

Benefits
⦿ Competitive pay
⦿ Career development and learning support
⦿ Access to global inclusion networks
⦿ Regional and team-specific benefits
⦿ Sharebuilder scheme
⦿ Wellness support for you and your family
⦿ Collaboration with global teams
⦿ Study support

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