Senior Client Success Strategist, Enterprise Accounts

Bazaarvoice is gearing up for new triumphs and are on the lookout for a passionate Senior Contextual Commerce Strategist to join our stellar team! Elevate your career by supporting our Enterprise clients, where your role as a C&C Strategist will be at the forefront of creating and nurturing impactful, long-lasting professional relationships with key stakeholders.

As a Senior Client Success Manager on our Contextual Commerce team, you will be at the heart of our mission to support Enterprise clients reap the maximum benefit from our AI-powered solution. Your focus will be on creating and growing trusting, lasting professional relationships with key stakeholders. Be part of a team that thrives on excellence and is dedicated to delivering unparalleled success for our clients.

• Strengthen and grow the relationship and opportunity with each account in your portfolio (typically 5-10)

• Ensure renewal and growth of each account in your portfolio

• Serve as the dedicated point of contact for your accounts and respond to all requests quickly and professionally

• Pitch our product roadmaps to identify opportunities where we can help your accounts achieve their business objectives

• Stay up to date on each of your accounts’ businesses and objectives so you’re able to identify opportunities for Bazaarvoice to help now and in the future

• Provide monthly and quarterly business reviews for each of your accounts, as well as brainstorming and strategy sessions

• Craft compelling narratives out of performance data to convey our value.

• Attend and host relationship building and networking events

• Leverage the strong, trusting relationships you’ve built and the fantastic results your clients see using Bazaarvoice to generate referrals for new business

• 3+ years experience managing large recurring enterprise deals

• Track record creating and growing trusting, lasting professional relationships with key stakeholders at large enterprise clients

• Charismatic and exceptional communicator

• You are naturally consultative and love to teach complex concepts in a simple way

• You love brainstorming, creative thinking and are an excellent problem solver

• Project management comes easy to you and you have the ability to prioritize and maintain focus

• Deeply analytical and excited to dig into the data

• Not afraid of a complex technical product

• You are energetic, positive, and have a solutions-first approach

• You are unafraid of taking on new responsibilities

• You are self-directed, hard-working, and passionate about what you do 

• You have a take control and get things done mindset, and activity that reflects such