Field Applications Specialist - West Region

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

At Waters, Field Applications Specialists are critical to ensuring customers realize the full value of their investment through expert scientific engagement, application guidance, and workflow optimization. Operating at the intersection of science and customer success, you guide users from onboarding through long-term adoption—translating complex technologies into meaningful scientific and operational outcomes.

This role goes beyond troubleshooting. It requires the ability to understand customer workflows, deliver impactful training, and proactively drive utilization and adoption. You will partner closely with commercial, service, and marketing teams to strengthen customer outcomes, increase product adoption, and uncover opportunities for growth.

This is a high-impact role where scientific expertise, customer engagement, and execution directly influence utilization, customer retention, and long-term value creation.

As part of the Waters Biosciences division, ensure successful customer onboarding, product adoption, and sustained success by providing high-impact technical training, workflow optimization, and application expertise that enables customers to achieve their desired outcomes.

• Lead customer onboarding to ensure a seamless transition from purchase to implementation

• Deliver high-quality, application-focused training tailored to customer workflows and expertise levels

• Educate customers on best practices to maximize instrument and application performance

• Support initial setup, validation, and readiness of customer workflows

• Provide advanced application support and troubleshooting across instruments and workflows

• Partner with customers to resolve complex technical challenges efficiently

• Serve as a trusted scientific advisor for ongoing application needs

• Escalate and coordinate resolution of complex issues with internal teams

• Drive utilization through proactive engagement and scientific consultation

• Advise customers on optimizing workflows and improving outcomes

• Identify gaps and recommend best-practice solutions

• Enable customers to achieve measurable success with technologies and reagents

• Strengthen customer satisfaction and long-term retention through consistent engagement

• Reinforce value realization and ensure achievement of intended outcomes

• Build strong, trusted relationships with scientific stakeholders

• Support broader customer success initiatives aligned to business objectives

• Identify opportunities to expand application usage and workflow breadth

• Surface unmet needs for additional products, reagents, or capabilities

• Partner with Account Managers and Technical Sales Specialists to support growth opportunities

• Contribute insights to territory and account development strategies

• Partner closely with commercial, technical sales, service, and marketing teams

• Support coordinated, account-based customer engagement strategies

• Provide field insights to inform product development and training programs

• Contribute to a collaborative, team-based customer success model

• Enables customers to achieve meaningful scientific and operational outcomes

• Accelerates onboarding and reduces time to productivity

• Minimizes technical barriers and improves implementation success

• Increases product utilization and application adoption

• Improves customer satisfaction, retention, and loyalty

• Identifies and supports account expansion opportunities

• Bachelor’s degree in life sciences or related field

• Hands-on experience with flow cytometry applications and cell sorting

• Strong troubleshooting capabilities across complex workflows

• Ability to translate scientific concepts into practical application

• Strong training, communication, and presentation skills

• Valid driver’s license with at least 3 years of driving history

• Ability and willingness to travel extensively (60–70%), including multi-day overnight travel

• Advanced degree in life sciences or related field

• Experience with spectral flow cytometry

• Experience operating and troubleshooting cell sorters

• Prior customer-facing application support or training experience

• Familiarity with FlowJo, Infinicyt, OMIQ, or FCS Express

• Experience in workflow optimization and method development

• Experience working cross-functionally in commercial or field environments

• Field-based role with frequent on-site and remote customer engagement

• Travel driven by customer and business needs

Waters plays a critical role in advancing scientific discovery and improving human health. Our teams partner with leading organizations across Pharma, Biotech, Academic, and Government sectors to solve complex scientific challenges.

As part of Waters, you will:

• Enable customers to achieve meaningful scientific outcomes

• Work with innovative technologies and applications

• Collaborate across scientific and commercial teams

• Directly contribute to customer success and long-term value creation

• Scientists passionate about training, teaching, and enabling others

• Customer-centric professionals who build long-term scientific partnerships

• Problem-solvers who enjoy optimizing workflows and applications

• Collaborative partners who work effectively across teams

• Self-driven individuals committed to delivering high-impact field engagement

• Individuals seeking non-customer-facing or purely transactional roles

• Those uncomfortable with travel and field-based engagement

• Candidates who prefer reactive rather than proactive customer interaction

Waters is an Equal Opportunity Employer committed to building an inclusive workplace where all employees can thrive.

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.