Head of Implementation

United Kingdom·Londonfull-timeexecutive

OtherImplementation

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Quick Summary

Key Responsibilities

you have scaled a delivery, implementation or professional services function in a scaling B2B SaaS company, including the operating model, the standards and the process.

Technical Tools

OtherImplementation

We're not your average benefits platform – we're the driving force that uplifts people's lives. Our technology connects the entire benefits ecosystem, creating better outcomes for employers, employees, brokers, and providers.

Our mission is clear: to build a world where everything works at its best, ensuring every employee gets the support they need to thrive—both at work and beyond.

As our Head of Implementation, you will build the foundations that let implementation scale: the operating model, the process and the standards we need to grow well beyond where we are today. Enterprise implementation is slow and manual almost everywhere, so you will rebuild ours around agents, which almost no delivery leader gets the chance to do on live enterprise builds. Through all of it, you own how our largest customers experience Ben, from the enterprise sales conversation through to a confident go-live.

Responsibilities

~1 min read

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Benefits, HR or payroll: or another domain where the data volumes and the compliance rules both bite, and a mistake shows up in someone's pay.
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A technical background: solutions engineering, pre-sales or technical support alongside implementation.
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Partner or channel delivery: you have set up professional services or delivery partners to implement on your behalf, and held them to your own quality bar.

What We Offer

~2 min read

✓The remit is genuinely yours: implementation at Ben has a strong foundation and no fixed ceiling. You get to decide what this function becomes.

✓The work is properly complex: global enterprise customers, real integration and data depth, and benefits logic that changes by country. Every build asks something new of the team.

✓An AI-native function, built for real: we're an AI-native company, so a plan to rebuild delivery around agents gets resourced here. Very few delivery leaders get to run that experiment on live enterprise customers.

✓Implementation has a seat at the table: what your team learns shapes the product roadmap, and you'll have the access to make that happen.

✓The outcome is visible: our customers include large enterprise brands like BA, EY, Mondelez and Octopus Energy. The quality of your team's work is felt by hundreds of thousands of people every day.

We are organically growing a brilliantly diverse, inclusive and respectful bunch of people we are extremely proud of. This should go without saying, but all applications are very much welcome. If you need any adjustments to support you with your application, just let us know by emailing jobs@thanksben.com.