Field Service Manager

Coordinates, monitors and improves field service activities for the branch.

Provides support and guidance to service personnel who perform on-site services including installation, maintenance, and repair.

Ensures field services are effective and customers requirements are met.

Strong working knowledge of equipment operations and mechanical functions

Solid field service knowledge and functionalities

Provide direction and leadership required to achieve professional technical services, profitability and quality standards.

Works with store services managers and parts personnel to provide timely support for field service technicians.

Maintain an adequate and appropriate staff of qualified, trained, and customer-oriented service technicians.

Establish and maintain customer contacts to ensure a good working relationship with customers and promote customer service work.

Responsible for all warranty performed in the field to insure fair and equitable treatment of the customer and the company. Optimize warranty reimbursement from vendors.

Interact with field service personnel in repair circumstances and provides the instruction and coaching necessary to develop diagnostic, safe, clean, efficient and effective high quality work.

Strong organizational skills.

Good communication skills.

Excellent customer relation skills.

People management experience is required.

Fleet Management knowledge is essential.

Good computer and systems knowledge.

3-5 years of related experience in a dealership environment.

Ability to occasionally lift up to 20 lbs.

Preference given for 2 year technical degree.

Prior experience as a service writer with dispatch experience essential.

Bilingual English/Spanish preferred, but not required.