Welcome Center & Guest Experience Associate – Admissions Office

Welcome Center & Guest Experience Associate - Admissions Office

Department: Admissions
Reports To: Admission Visit & Event Coordinator
Status: Full Time

Primary Responsibilities

Visitor Experience & Hospitality

• Serve as the first point of contact for all Admissions visitors.
• Welcome prospective students, families, and guests with enthusiasm, professionalism, and genuine hospitality.
• Maintain a warm, inviting, and organized Welcome Center environment.
• Ensure coffee, refreshments, and snacks are fully stocked.
• Monitor the cleanliness and presentation of the Welcome Center throughout the day.
• Maintain cleanliness and readiness of visitor restrooms and public spaces.
• Close and prepare the Welcome Center at the end of each day.

Switchboard & Front Desk Operations

• Answer incoming switchboard calls in a timely and professional manner.
• Direct calls to the appropriate offices and personnel.
• Assist visitors with questions, directions, and campus information.
• Serve as the primary receptionist for Admissions.

Campus Visit Support

• Assist with visit registration and visitor check-in.
• Collect and organize campus visit data.
• Generate visit reports and assist with tracking visitor metrics.
• Make post-visit follow-up calls to prospective students and families.
• Assist with visit-day logistics and preparation.

Administrative Support

• Assist with various admissions projects as assigned.
• Help maintain visitor materials and admissions inventory.
• Support special events and large visit programs.
• Coordinate with the Visits and Events Coordinator for hospitality needs during admissions events.