Credentialing Team Lead

BetterHelp is on a mission to remove the traditional barriers to therapy and make mental health care more accessible to everyone. Founded in 2013, we are now the world’s largest online therapy service, providing affordable and convenient therapy across the globe. Our network of over 30,000 licensed therapists has helped millions of people take ownership of their mental health and change their lives forever. And we’re not stopping there – as the unmet need for mental health services continues to grow, BetterHelp is committed to being part of the solution.

As the Credentialing Team Lead at BetterHelp, you’ll join a diverse team of licensed clinicians, engineers, product pros, creatives, marketers, and business leaders who share a passion for expanding access to therapy. And as a mental health company, we take employee mental health just as seriously as we do our mission. We deeply invest in our team’s well-being and professional development, because we know that business and individual growth go hand-in-hand. At BetterHelp, you’ll carve your own path, make an immediate impact, and be challenged every day – with a supportive community behind you the whole way.

This role will be responsible for supervising and improving all Credentialing and Recredentialing Workflows and Team Members. They will maintain the full cycle provider credentialing and recredentialing processes, with a key emphasis on building and improving operational processes, improving team turnaround times, developing credentialing workflows, and supervising a team of credentialing associates.

• Provide day-to-day guidance, training, and support to credentialing associates 
• Design, document, and implement scalable credentialing workflows and standard operating procedures (SOPs).
• Identify and troubleshoot inefficiencies in credentialing and recredentialing processes.
• Collaborate cross-functionally to ensure credentialing processes integrate smoothly with clinical, compliance, and billing teams.
• Manage relationship with CVO (Credentialing Verification Organization), Verifiable

• Maintain accurate and up-to-date provider information in internal databases and Verifiable..
• Track application statuses, credentialing deadlines, and recredentialing timelines to ensure timely completion.
1. Analyze and update processes to improve timelines
• Liaise with CVO to resolve any issues or delays in the credentialing process.

• Develop and maintain dashboards, reports, and trackers related to provider credentialing and compliance.
• Analyze data to identify trends, delays, or potential risks in credentialing timelines.
• Provide regular updates to leadership on key metrics and process improvements.

• You will NOT worry about "runway", "cash left", or "how much time we have until the next round". We have the startup DNA but we're fully backed and funded, all the way to success.
• You will NOT be confined to your "job". You will get involved in product, marketing, business strategy, and almost everything we do.
• You will NOT be bogged down by office politics, ego, or bad attitude. Only positive, pleasure-to-work-with people are allowed here!
• You will NOT get yourself burned out. We work hard but we believe in maintaining a sustainable work/life balance. Really.

Yes. We operate on PST and candidates in any time zone are welcome to apply. We ask employees to travel to our San Jose, CA office up to three times per year plus one company-wide offsite to collaborate in person and strengthen working relationships. Travel expenses are covered and reasonable accommodations are made for those under unique circumstances who cannot travel.

• 3+ years of experience in healthcare credentialing, operations, or administrative support in a payer or provider setting.
• 1+ years experience supervising credentialing associates 
• Operational leadership and accountability
• Strong understanding of NCQA credentialing requirements and best practices.
• Proficiency with Microsoft Excel/Google Sheets and experience with CRM or credentialing software (e.g., CAQH, Verifable).
• Excellent organizational and communication skills, with the ability to manage multiple tasks and deadlines.
• Experience in behavioral health or mental health provider credentialing.
• Ability to work in the US, to travel to our San Jose, California offices up to three times per year and to an additional company offsite.