Front Desk Agent

The placement opportunity includes the following departments and positions: Department: Orientation Position: Orientation Duration: 0.5 month Job Description: You will receive orientation to the company and local community and includes learning about our company’s customers, culture, business strategies, etc.; learn about payroll schedules and payroll tax withholding; local training area, housing options, apartment complexes and transportation options; meet key contacts and other employees; receive computer training on company systems; receive orientation to local community including cultural centers, volunteer opportunities, local sporting events, and entertainment venues. Orientation is scheduled to take up to one month and takes places concurrently with the first phase of training. Department: Rooms Division Position: Front Desk Agent Duration: 3.5 months Job Description: You will learn front desk computer system; check-in and check-out procedures; promote Preferred Guest Program; cashier responsibilities; maintain a house bank and make a deposit and accurate report of receipts daily; group arrivals procedures, guest room assignment and control; walk over procedures; hourly house counts; sell-out controls; room key controls; room up selling techniques; resolve guest concerns. Department: Rooms Division Position: Reservations Agent Duration: 4 months Job Description: You will learn reservation computer system; reservation procedures; learn to process all incoming reservations via rooming lists, mailed or in-house correspondence; learn group booking process, credit policies, room forecasts; learn to obtain necessary information from guest and enter into computer system; learn techniques for sales and upselling; learn process for travel agent bookings, revenue reporting systems, transient sales procedures, room allocation strategies; room rates, room inventory and occupancy terms, sold-out strategies, internal communication process with the sales department, and reservations reporting methods. Department: Rooms Division Position: Front Desk Supervisor Duration: 4 months Job Description: You will learn to oversee the front desk agents; learn to handle walk over procedures; maintain hourly house counts; sell-out controls; room key controls; learn to train staff on upselling techniques; resolve guest concerns; assign tasks to front desk agents; provide training and support to front desk agents; maintain all front desk related equipment and a par stock of supplies; strategies to maximize occupancy and revenue; learn to review Housekeeping reports and follow-up; learn front desk manager duties and responsibilities such as yield management, forecasts, scheduling and staffing processes and daily management meetings. Requirements - You are enrolled in a post secondary ministerially recognized academic institution in the hospitality industry OR have a hospitality degree and at least 1 year of recent relevant work experience in the (ultra) luxury hotel industry (outside of the USA) OR have 5 years recent relevant work experience in the (ultra) luxury hotel industry (outside the USA) - You have shown consistent career growth over the last years. - You have shown serious commitment to your most recent employers.