Patient Engagement Manager Contractor

At Big Health, our mission is to help millions back to good mental health by providing fully digital, non-drug options for the most common mental health conditions. Our FDA-clear digital therapeutics—SleepioRx for insomnia and DaylightRx for anxiety—guide patients through first-line recommended, evidence-based cognitive and behavioral therapy anytime, anywhere. Our digital program, Spark Direct, helps to reduce the impact of persistent depressive symptoms. 

 

In pursuit of our mission, we’ve pioneered the first at-scale digital therapeutic business model in partnership with some of the most prominent global healthcare organizations, including leading Fortune 500 healthcare companies and Scotland’s NHS. Through product innovation, robust clinical evaluation, and a commitment to equity at scale, we are designing the next generation of medicine and the future of mental health care. 

 

Over the next 5-10 years, we believe digital therapeutics will transform the delivery of healthcare worldwide by providing access to safe and effective evidence-based treatments. Big Health is positioned to take the lead in this transformation.

 

Big Health is a remote-first company, and this role can be based anywhere in the US.

 

We're looking for a Patient Engagement Manager contractor to optimize how patients engage with our digital therapeutics after enrollment. Reporting to the Director of Patient Products & Growth, you'll focus on one question: how do we get more patients to start treatment, stick with it, and achieve better outcomes?

You'll live in the data and the tooling — analyzing where patients drop off, hypothesizing why, building and optimizing the messaging journeys that bring them back, and running experiments to test what works. This is not a product management role. You won't own a product roadmap, write PRDs, or drive engineering sprints. Instead, you'll partner with the product, engineering, and clinical teams to improve engagement across our patient-facing products using analytics, user research, and hands-on engagement platform configuration.

This role is ideal for someone with 2–4 years of experience in engagement, lifecycle marketing, or growth who is analytically rigorous, deeply empathetic toward users, and wants to work at the intersection of technology and evidence-based mental health care.

Analyze product usage data and engagement metrics to identify drop-off points, retention patterns, and opportunities for intervention across the patient journey — from activation through treatment completion.

Own configuration and optimization of engagement journeys in Iterable — including push notifications, SMS, in-app messages, email, lifecycle messaging, re-engagement flows, and frequency capping.

Design and run experiments to test engagement hypotheses: define success metrics, monitor results, analyze outcomes, and present actionable recommendations to product leadership.

Conduct user research — interviews, survey analysis, and support channel review — to understand where and why patients disengage from treatment.

Build and maintain analytics dashboards in PostHog to track activation, session completion, diary adherence, re-engagement rates, and other engagement metrics.

Synthesize qualitative and quantitative engagement insights into clear recommendations that the product and clinical teams can act on.

Collaborate with design and clinical teams to propose UX and messaging improvements that address identified engagement gaps.

Leverage AI tools (e.g., Claude, ChatGPT) to accelerate research synthesis, experiment analysis, and engagement copy iteration.

Backed by leading venture capital firms.

Big Health’s products are used by large multinational employers and major health plans to help improve sleep and mental health. Our digital therapeutics are available to more than 62 million Medicare beneficiaries.

Surround yourself with the smartest, most enthusiastic, and most dedicated people you'll ever meet—people who listen well, learn from their mistakes, and when things go wrong, generously pull together to help each other out. Having a bigger heart and a small ego are central to our values.