Key Account Specialist

A Key Account Specialist (KAS) serves as the primary internal point of contact for strategic customer accounts, ensuring seamless post-sale support and relationship continuity. The role is highly customer-centric, focusing on order management, issue resolution, and cross-functional coordination with departments like Supply Chain, Sales, Marketing, and Finance. KAS professionals are responsible for prioritizing orders, managing backorder communications, and ensuring compliance with delivery standards (e.g., OTIF). They also enter purchase orders into ERP systems and provide one-call resolution support, contributing to customer satisfaction and retention. Provide sales and transitional support for Global and Local Key accounts, while preserving and enhancing the customer relationships through support for products and services already purchased. 

• Serve as the internal primary point of contact with US Key Accounts.
• Prioritize the US Key Account orders, communicate expiring pricing, expiring scheduling agreements and about the products availability when back orders / allocations occur and ensure their follow up (allocation, priorities & management).
• Communicates with internal departments, mainly Supply Chain, Sales and Marketing, Finance.
• Collaborate with Account Managers and know customer’s business and account/order strategy.
• Reporting and communicating of logistical complaints for US Key Accounts.
• Ensure OTIF compliance in regard to order, ship method, and partner accuracy.
• Enter purchase orders into an ERP system for a dedicated portfolio of customers.
• Provide one-call resolution with a significant focus on customer care.
• Contribute to the relationship of the global and local key / strategic accounts by partnering with Sales, Marketing, and working with Supply Chain.
• Perform all work in compliance with company quality procedures and standards.
• Perform other duties as assigned. 

• High School Diploma, GED or equivalent
• 4+ years of related experience in direct customer contact experience

• Experience working with top-tiered customers.
• Experience with SAP - Quote to Invoice module. 

• Consistently upholds and reflects the core ethical principles and values that bioMérieux promotes.
• Actively and attentively listen to others, ensuring a clear understanding of their messages, needs, and concerns.
• Functional skills including critical thinking, adaptability, time management, communication, problem-solving and digital literacy.
• Analyze data and make decisions/recommendations, using data to guide decision-making and provide suggestions for improvement.
• Informing others by sharing clear, timely information to ensure alignment.
• Ability to deal with difficult situations in a timely and bold manner
• Ability to work cross-functionally allowing for better collaboration and communication when working across teams to achieve shared objectives
• Written Communications - including the ability to communicate technical data in written form
• Participate in a way that enhances team performance and cohesion.
• Intermediate skill in MS Office tools to include but not limited to Outlook, Teams, Word, and Excel.

• Ability to remain in stationary position, either sitting or standing, for prolonged periods.