CyberSecurity & Identity Protection Engineer (Tier 3)

Deploy and configure Endpoint Detection and Response (EDR) agents across client environments. Customize detection policies to minimize false positives and ensure seamless client business operations.

Analyze EDR telemetry to detect "living off the land" attacks and anomalies that traditional antivirus would miss.

Actively monitor client endpoints for malicious indicators. When threats are detected, immediately isolate compromised devices and communicate the scope of the incident to the customer and cross-functional teams supporting the customer.

Generate monthly executive summaries for clients detailing blocked attacks, health status, and ROI on their security investment.

Schedule and run next-gen vulnerability scans on client networks and execute penetration tests as applicable against client assets.. Review the results with the client's (or their IT point-of-contact), prioritize critical patches, and verify their remediation.

Monitor for threats and vulnerabilities specific to “Smart Home” and Internet of Things (IoT), alert impacted clients, and assist clients in the hardening of their home networks and IoT devices.

Proactively monitor the Dark Web and criminal forums for our clients' compromised credentials, leaked intellectual property, or domain spoofing.

Work with cross-functional teams to alert clients immediately upon discovery of leaked data and provide specific instructions on changing passwords or locking down accounts.

Manage the credit monitoring platform, and alert clients to changes in credit scores, new credit inquiries/accounts and other identity alerts that could indicate fraudulent activity.

In conjunction with Client Success Managers, serve as the dedicated case manager for confirmed identity theft incidents. Handle the end-to-end resolution process so the client does not have to navigate the bureaucracy alone.

Assist in the restoration of compromised accounts, including synthetic identity fraud, medical identity theft, and tax refund fraud.

Actively hunt for client PII on people-search sites and data broker databases. Manage the "opt-out" and removal process to minimize their public attack surface.

Identify repetitive manual tasks (e.g., alert triage, monthly reporting, initial containment) and build SOAR playbooks or scripts (Python/PowerShell) to automate them.

Evaluate and implement AI-driven tools to enhance threat detection accuracy. Utilize Machine Learning features within our stack to reduce "alert fatigue" and false positives.

Continuously assess our toolset's architecture. optimize API integrations between our Identity platforms, EDR, and ticketing systems to ensure we can handle increased client volume without linear headcount growth.

Conduct "Post-Mortem" reviews after incidents or complex identity cases to identify process gaps, updating standard operating procedures (SOPs) to be faster and smarter next time.

Recognize and codify attacker tools, tactics, and procedures in indicators of compromise (IOCs) that can be applied to current and future investigations

Develop custom scripts, tools, or methodologies to enhance our Incident Response processes

Develop comprehensive and accurate reports of forensic findings and Incident Response activities for both technical and executive audiences

Be part of an on-call rotation and escalation team

Participate in knowledge transfer sessions, product training and other strategic initiatives as needed

Maintain working knowledge of BlackCloak’s solutions, platform features and best practices

Mentor and support Client Success and Security Team Members

Work closely with the engineering and product teams to continuously improve BlackCloak products

Perform research and development on the latest cyber security attack and defense trends

Work with the sales team to do technical demonstrations and provide subject matter expertise

This position will require occasional time on nights and weekends to address client incidents, emergency onboardings and issues. There is a potential for limited travel

3-5+ years of experience in Cybersecurity, Fraud Analysis, or Security Engineering 

A college degree in an Information Technology (IT/CS/CE) related discipline is a plus, with equivalent experience also considered

Industry recognized information security certifications a plus:

CISSP

CCSP

CFCE

GIAC

OSCP

OSCE

Security+

CEH

Privacy and identity theft risk management certifications a plus:

CIPP

CIPA

Penetration and vulnerability testing experience

Windows and macOS forensic investigation and vulnerability management experience

Experience in deploying, managing, and optimizing EDR tools to effectively detect, respond to, and mitigate threats

Being able to correlate assets across multiple systems to ensure operational clarity and coverage is a must.

Experience developing detection alerting using automation, orchestrating detection logic to trigger responses, and developing efficient security workflows.

Experience with client service, communicating complex technical concepts, and a strong analytical mind required.

Technical knowledge of operating systems such as Windows, macOS, iOS, Android, Linux

Solid understanding of the US Credit System (Bureaus, FICO, FCRA rights).

Experience managing identity monitoring platforms (alerts on Credit, SSN, PII)

Operate independently and efficiently to manage multiple tasks and priorities simultaneously and successfully

High degree of interpersonal communication skills and discretion for client privacy