Product Support Designer - Arbutus Medical

Arbutus Medical is a rapidly growing medical device venture developing a portfolio of procedure kits to  streamline surgery “outside the OR”, starting with orthopaedic trauma procedures in the ER.

We are a fast growing team seeking a Product Support Designer who will be the driving force behind the continuous improvement of our existing product portfolio. Sitting at the intersection of customers, Product Development, Marketing, and Operations, you will transform real-world feedback into meaningful product improvements that strengthen surgeon preference and maximize product-market fit.

Requirements

• →Bachelor's degree in Biomedical Engineering, Mechanical Engineering, Industrial Design, Product Design, or a related technical discipline.
• →5–7 years of experience in product development, sustaining engineering, product support, R&D, medical devices, or a related technical product role.
• →Demonstrated experience translating customer feedback into successful product improvements.
• →Experience managing multiple technical projects simultaneously from concept through implementation.
• →Hands-on experience with prototyping methods such as 3D printing, machining, CAD (SolidWorks strongly preferred), or other rapid development tools.
• →Experience creating detailed how-to guides and illustrations (Adobe Illustrator experience is an asset)
• →Experience designing, executing, and documenting product testing and validation activities.
• →Strong technical problem-solving skills with the ability to balance customer needs, technical feasibility, and business priorities.
• →Excellent communication and interpersonal skills with confidence engaging both technical and non-technical audiences.
• →Strong organizational skills with exceptional attention to detail and follow-through.
• →Willingness to travel throughout North America approximately one trip per month, with increased travel during the summer resident training season.

Preferred Qualifications

• →Experience within the medical device, surgical, orthopaedic, or healthcare industry.
• →Experience working in regulated environments (e.g. ISO 13485, FDA, Health Canada).
• →Experience observing clinical procedures or working directly with healthcare professionals.
• →Familiarity with design controls, risk management, and product change processes.
• →Experience supporting product launches, sustaining engineering, or continuous improvement initiatives.
• →Knowledge of manufacturing processes such as injection molding, machining, or medical device assembly.
• →Experience developing technical training materials, product demonstrations, or customer education content.

Desired Capabilities and Traits

• →You are relentlessly curious and genuinely enjoy understanding how customers use products in the real world.
• →You thrive on solving practical problems and turning ideas into tangible improvements.
• →You naturally build credibility and trust with customers and colleagues alike.
• →You enjoy balancing technical work with relationship building.
• →You are highly organized and comfortable managing multiple projects at different stages simultaneously.
• →You bring energy, urgency, and follow-through to every initiative, ensuring nothing falls through the cracks.
• →You believe that even great products can always be made better.