Corporate Trainer, Call Center

United States·Pittsburghmid

Education & TrainingCorporate Trainer

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Key Responsibilities

Deliver comprehensive instructor-led training programs, including onboarding, technical skills training,

Technical Tools

Education & TrainingCorporate Trainer

~1 min read

→Deliver comprehensive instructor-led training programs, including onboarding, technical skills training, and soft skills development both in-person and virtually
→Ensure that all Operations teams are trained and have the resources to excel and delight our patients, prescribers, and partners.
→Maintain training records and prepare reports on training activities and outcomes
→Ensure curriculum is properly aligned and assigned in the learning management system (LMS). Conduct quality assurance checks on content.
→Monitor and evaluate the effectiveness of training programs, providing feedback to leadership and design, and/or making necessary adjustments to instructor-led training
→Circulate content updates in a digestible and impactful manner, in collaboration with management and team
→Partner closely with training peers, instructional designers, and stakeholders across Operations to ensure alignment, brainstorm ideas, and foster collaboration
→Remain knowledgeable and updated with our product offerings to ensure you are a constant resource
→Stay updated with the latest training techniques, tools, and best practices to create a high-quality learner experience

Proven experience of minimum 2 years as a Trainer, Training Facilitator, or similar role in a contact center, hub pharmacy, or similar environment
Minimum 3 years of experience in a contact center or hub pharmacy environment as an agent or technician is a plus
Proactive work ethic, constantly pushing themselves to learn
Strong facilitation and classroom management skills, virtual and in-person
Strong time management and multitasking skills
Comfortable working in ambiguous, fast-paced environments
Ability to build low complexity training activities, develop protocols, and edit content
Basic understanding of Learning & Development concepts and theories, such as Adult Learning, the ADDIE model, and ROI
Technical aptitude and the ability to learn complex new tools
Strong feedback and coaching skills, strongly preferred
Strong verbal and written communication skills
Knowledge of the healthcare or pharmaceutical industry is a plus
At times, travel may be required up to 20% of the time