Corporate Trainer, Call Center

United States·Chesterfieldmid

Education & TrainingCorporate Trainer

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Quick Summary

Key Responsibilities

Deliver comprehensive instructor-led training programs, including onboarding, technical skills training,

Technical Tools

Education & TrainingCorporate Trainer

Responsibilities

~1 min read

→Deliver comprehensive instructor-led training programs, including onboarding, technical skills training, and soft skills development both in-person and virtually
→Ensure that all Operations teams are trained and have the resources to excel and delight our patients, prescribers, and partners.
→Maintain training records and prepare reports on training activities and outcomes
→Ensure curriculum is properly aligned and assigned in the learning management system (LMS). Conduct quality assurance checks on content.
→Monitor and evaluate the effectiveness of training programs, providing feedback to leadership and design, and/or making necessary adjustments to instructor-led training
→Circulate content updates in a digestible and impactful manner, in collaboration with management and team
→Partner closely with training peers, instructional designers, and stakeholders across Operations to ensure alignment, brainstorm ideas, and foster collaboration
→Remain knowledgeable and updated with our product offerings to ensure you are a constant resource
→Stay updated with the latest training techniques, tools, and best practices to create a high-quality learner experience

Proven experience of minimum 2 years as a Trainer, Training Facilitator, or similar role in a contact center, hub pharmacy, or similar environment
Minimum 3 years of experience in a contact center or hub pharmacy environment as an agent or technician is a plus
Proactive work ethic, constantly pushing themselves to learn
Strong facilitation and classroom management skills, virtual and in-person
Strong time management and multitasking skills
Comfortable working in ambiguous, fast-paced environments
Ability to build low complexity training activities, develop protocols, and edit content
Basic understanding of Learning & Development concepts and theories, such as Adult Learning, the ADDIE model, and ROI
Technical aptitude and the ability to learn complex new tools
Strong feedback and coaching skills, strongly preferred
Strong verbal and written communication skills
Knowledge of the healthcare or pharmaceutical industry is a plus
At times, travel may be required up to 20% of the time

Location: 400 S Woods Mill Rd, Chesterfield MO

Hours: Monday- Friday, 9am-5pm, scheduling flexibility is required as your schedule may change over time according to business needs

Why Join Us:

It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population. At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year. Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers.

We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Applicants who provide their phone number and consent to receive text messages may receive SMS or MMS updates from Blink Health regarding their application.