Customer Support Supervisor | Onsite-Chesterfield

United States·Chesterfieldmid

OtherSupervisor

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Quick Summary

Overview

Company Overview:Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody.

Technical Tools

OtherSupervisor

Responsibilities

~1 min read

→Manage a growing team of Patient Support Specialists and assist with the day-to-day operations of the Patient
→Support team to ensure operational excellence and adherence to SLAs
→Review and analyze team and individual Specialists’ performance data to meet and exceed structured performance targets across the team
→Collaborate with cross functional stakeholders on the implementation of company and department initiatives to drive operational improvements & productivity gains to support business and linear team growth
→Manage the queue, backlogs and workflows of the Patient Support team and make tradeoffs to optimize performance
→Leverage customer insights and expertise to identify workflow and process improvements to optimize the overall customer experience
→Leverage your business expertise and use discretion to resolve complex and ambiguous escalations from Patient Success team
→Foster a collaborative, cohesive, and enjoyable team dynamic

Bachelor’s Degree in Communication, Business Administration or equivalent degree/experience
3+ years of leadership experience in a fast paced environment
2+ years of customer service, call center, healthcare, pharmacy or other relevant experience
Strong leadership; ability to provide critical and on-time feedback and coaching to team members and business partners
Ability to leverage data to make crucial decisions independently
Strong problem solving skills, especially when working with ambiguous information
Attention to detail with a knack for precision and organization
Confident, patient, respectful, and a clear communicator