Sr. Lead, People Operations, AI, & Automation

•   Conduct a structured assessment of People Ops workflows across all HR support pillars — onboarding, offboarding, payroll, benefits, compliance, immigration, LOA, and employee experience — to identify inefficiencies, manual touchpoints, and automation opportunities.
•   Design and document end-to-end operational frameworks, SOPs, and process maps that reflect how People Ops should function at scale.
•   Define the infrastructure architecture for People Ops — establishing the systems, integrations, and workflows that serve as the operational backbone of the function.
•   Partner with the Global People Ops Sr Manager to translate the People Ops operating philosophy (Infrastructure → Frameworks → Guidelines) into concrete, executable build plans.
•   Build and maintain a prioritized roadmap of operational improvements, balancing quick wins with longer-term infrastructure investments.

•   Identify and scope automation opportunities across the People Ops function — from routine data entry and document routing to complex, multi-step workflows — and build the business case for each.
•   Develop and document Business Requirements Documents (BRDs) that clearly articulate process inputs, outputs, system dependencies, and automation logic for engineering handoff.
•   Partner with Blink's engineering team to design and deploy AI-enabled solutions, including intelligent agents, automated triggers, and system integrations — with Workday as the system of record.
•   Evaluate and recommend AI and automation tools (including LLM-based tools such as Claude and ChatGPT) for applicability to People Ops use cases such as payroll input consolidation, knowledge base management, employee self-service, and compliance tracking.
•   Drive the build-out of an AI program manager agent capable of consolidating payroll inputs, managing timesheet workflows, and routing documentation — in partnership with the engineering team.
•   Establish feedback loops and quality checks to monitor automation performance and continuously improve solution accuracy and reliability.

•   Serve as the operational owner of People Ops system design across Workday, JIRA, Confluence, and Slack — ensuring each tool is configured, integrated, and used in a way that reduces manual effort and improves data quality.
•   Partner with the Workday admin team to identify and implement system enhancements, including workflow automation, reporting improvements, and integration opportunities with downstream systems.
•   Design and implement a connected HR support ecosystem — including a Slack-based employee self-service model, Confluence knowledge base, and JIRA ticketing workflow that route inquiries intelligently and reduce Tier 1 volume.
•   Evaluate the current vendor and tool landscape for integration opportunities and workflow optimization across the full employee lifecycle.

•   Own the end-to-end project management of People Ops infrastructure and automation initiatives — from scoping and requirements gathering through build, testing, launch, and iteration.
•   Maintain clear project plans, milestones, and status communications for all active workstreams, ensuring stakeholders are informed and aligned.
•   Facilitate cross-functional working sessions and design reviews with People Ops, IT, and engineering teams to build shared understanding and drive decisions.
•   Translate complex operational and technical concepts into clear, executive-ready communications and presentations.
•   Proactively identify risks, dependencies, and blockers across active initiatives and escalate with recommended solutions rather than just problems.

• 7+ years of experience in People Operations, HR technology, or a related operational function — with demonstrated ownership of process design and systems implementation.
•   Proven experience designing and implementing operational infrastructure at scale — including SOPs, workflow documentation, and cross-functional process maps.
•   Hands-on experience writing Business Requirements Documents (BRDs) and translating HR process requirements into technical specifications for engineering or vendor teams.
•   Strong working knowledge of Workday — including configuration, workflow design, and integration principles.
•   Experience with AI and automation tools applied to HR or operational use cases — including familiarity with LLM-based tools (Claude, ChatGPT) and workflow automation platforms.
•   Comfort working in JIRA, Confluence, and Slack as operational and project management tools.
•   Exceptional project management skills — you run structured workstreams, manage competing priorities, and keep cross-functional teams aligned and on track.
•   Strong analytical and systems thinking — you see the whole process, not just the task in front of you, and you design for what comes next.
•   Clear, compelling communicator — you can explain a complex process redesign to an engineer and a business rationale to an executive on the same day.

•   Experience in a high-growth technology company managing HR operations across multiple geographies (US and India experience strongly preferred).
•   Background in HR technology implementation or HRIS administration, particularly Workday.
•   Familiarity with agile project management delivery frameworks

Why Join Us:

It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population.  At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year.  Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers.

We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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