General Manager – Residential Services

• Opportunity to lead a full residential services business, not just one function
• Strong backing and investment in the next phase of operational growth
• Visible impact on revenue, margins, team development, and customer experience
• Ability to shape a more scalable model while building leadership depth across the organization
• High influence role for a leader who thrives in hands-on, field-connected environments

• →Direct service, installation, dispatch, and office operations to improve consistency, responsiveness, and execution
• →Raise HVAC service and replacement performance through stronger technician coaching, better follow through, and clearer expectations in the field
• →Own the business rhythm around budgeting, forecasting, pricing discipline, and margin improvement
• →Build scorecards, weekly operating routines, and performance reviews that create accountability across field and support teams
• →Coach frontline leaders and technicians on close rate, average ticket, membership growth, and overall customer experience
• →Develop a stronger talent bench through better hiring, onboarding, training, and retention practices
• →Help the business move from founder-reliant decision making to a more scalable, metrics-driven operating model
• →Partner with ownership on growth priorities, operational improvements, and long-range planning
• →Identify opportunities to improve productivity, service quality, and profitability across the organization
• →Foster a culture of ownership, professionalism, urgency, and measurable results

• Proven leadership experience in residential HVAC or another field-based home services environment
• Strong command of service and replacement operations, technician productivity, and field-driven revenue generation
• Experience owning P and L performance, budgeting, forecasting, and margin improvement
• Ability to coach teams in the field and use performance data to improve close rates, average ticket, and execution
• Track record of building structure, developing leaders, and creating accountability that lasts
• Comfort operating in an entrepreneurial environment where a business is evolving into a more mature operating model
• Strong communication skills and the ability to influence teams across field and office functions

• Experience leading a branch, business unit, or multi-function residential services operation
• Strong HVAC depth, with plumbing exposure viewed as helpful but not essential
• Familiarity with KPI dashboards, field service systems, and performance management tools

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