Hotel Guest Services / Front Desk

At the Fairfield by Marriott Inn & Suites Hartford Airport in Windsor Locks, CT, we pride ourselves on creating a warm and welcoming atmosphere for every guest who walks through our doors. Whether they're here for business or leisure, we believe exceptional service starts at the front desk — and that’s where you come in.

This is a part time position, we are currently seeking someone with open availability who can work Friday's third shift, 11PM-7AM in addition to first or second shift a couple days a week.

As a hotel guest service representative, you’ll be the first point of contact for our guests. You’ll handle check-ins and check-outs, respond to guest inquiries, and ensure each stay is smooth, memorable, and aligned with our brand’s service standards.

• →Greet guests with warmth and professionalism upon arrival
• →Perform check-in and check-out procedures efficiently
• →Manage room assignments, keys, and reservations
• →Handle guest requests, questions, and concerns promptly
• →Process payments accurately (cash, credit cards, etc.)
• →Coordinate with housekeeping and maintenance teams
• →Maintain a clean and organized front desk area
• →Uphold hotel security and confidentiality standards
• →Assist with concierge tasks and local recommendations

• Previous Hotel experience is required- Prior Marriott experience is preferred.
• High school diploma or equivalent required
• Strong communication and interpersonal skills
• Ability to multitask and remain calm under pressure
• Familiarity with hotel PMS systems required
• Flexibility to work mornings, evenings, weekends, and holidays
• Professional appearance and attitude