Solution Architect, SaaS & AI Enablement

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OtherSolution Architect

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Quick Summary

Overview

About the role As a Solution Architect, SaaS & AI Enablement, you'll ensure that our technical solutions align with customer needs while driving continuous improvement within the product and internal processes. The responsibilities are split into customer-focused and internal/product-focused areas.

Technical Tools

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About the Role

~1 min read

As a Solution Architect, SaaS & AI Enablement, you'll ensure that our technical solutions align with customer needs while driving continuous improvement within the product and internal processes. The responsibilities are split into customer-focused and internal/product-focused areas.

Responsibilities

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Expert problem-solving: Solve complex challenges during client implementations, ensuring solutions are effective and user-friendly.

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Technical solution alignment: Ensure customer requirements are met through tailored configurations and quality assurance.
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Consultant support & escalation handling: Provide expert guidance to consultants, stepping in for complex scenarios and project escalations.
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Communication & documentation: Engage with clients when needed, communicate technical concepts clearly, and document new approaches for team training.

Responsibilities

~1 min read

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Continuous improvement & training: Identify process enhancements, including opportunities to leverage AI, and train consultants to improve their skills.
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Product insights & strategy: Share customer feedback with internal teams, explore how AI and emerging technologies can support scalable solutions, and contribute to product development by identifying trends and shaping future product directions.

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