Reservations Officer

With a legacy spanning over six decades, Bluegr Hotels & Resorts has established itself as a leading force in the hospitality industry, built on the three pillars of quality tourism: exceptional locations, distinctive services, and authentic experiences. Its portfolio includes three unique properties in Crete—Minos Beach Art Hotel, a member of Design Hotels and Marriott Bonvoy; the adults-only wellbeing sanctuary Minos Palace Resort; and the family-friendly Candia Park Village—as well as the boutique Life Gallery Athens in the capital. Each property is thoughtfully integrated into its       natural surroundings, reflecting the distinctive character of its destination.Further strengthening its commitment to innovation and operational excellence, in 2025 Bluegr introduced PHAROS, a state-of-the-art logistics hub. Designed to enhance supply chain efficiency and sustainability across all properties, PHAROS serves as a benchmark for smart resource    management in hospitality, while also providing modern staff accommodation facilities.Bluegr’s commitment to its people, culture, and sustainability is reflected in numerous international awards and recognitions, including the EFQM Global Excellence Award with 6 Diamonds. For four consecutive years, Bluegr has also been recognized among the 10 Best Workplaces in Greece and the 10 Best Workplaces for Women in Greece. In 2024 and 2025 it was recognised as one of the 100 Best Workplaces in Europe by Fortune. Guided by the belief that hospitality and culture are intrinsically connected, Bluegr actively supports contemporary artistic creation and research through the G. & A. Mamidakis Foundation, further strengthening its role as a champion of culture and innovation in the hospitality industry. 

For our hotels in Agios Nikolaos, Crete, we are looking for:

Reservations Officer

• →Entering and managing reservations, including creating guest profiles and ensuring the accuracy of all relevant information.
• →Managing reservation deposits and payments in accordance with agreed terms, in cooperation with the relevant departments.
• →Collaborating with the hotel departments to handle guest requests and complaints, as well as last-minute reservations.
• →Preparing and sending offers based on guest requirements and availability.
• →Communicating with guests and providing prompt and effective service.
• →Supervising and supporting other team members, contributing to the smooth and efficient operation of the department.
• →Managing the department’s incoming and outgoing correspondence.

• Previous experience in a similar position is essential.
• Excellent communication and guest service skills.
• Familiarity with reservation software and computer systems.
• Excellent command of the English language, both written and spoken. Knowledge of additional foreign languages will be considered an asset.
• Ability to prioritize tasks and complete them efficiently and within deadlines.
• Availability to work in shifts.
• Team spirit and creativity.
• Professionalism and a strong sense of responsibility.
• Passion for Excellence.

• Continuous training and participation in skills development programs.
• Opportunities for professional growth within a dynamic working environment.
• An excellent working environment, certified as a Great Place to Work, based on international standards of Business Excellence.