Assistant Branch Manager - Retail Banking Unit

We're a leading financial institution, a key player in the Maltese market and part of a highly diversified multi-national group of companies. Employing a team of 270 employees, the Bank offers a full range of lending and savings solutions to both personal and business customers. We strive to offer a highly personalised service through our network of thirteen retail branches spread across the Maltese Islands. 

We're a team of inspired people who believe that opportunities start with a conversation. 

Duties and responsibilities 

• assisting the Senior/Branch Manager in the overall management of the branch in a professional and efficient manner; 
• providing excellent customer service as per Bank's overall standard; 
• achieving and exceeding set targets by proactively planning and organising business related initiatives and activities to attain performance objectives and to increase business volume and profitability; 
• managing a portfolio of customers whilst pursuing opportunities for growth from current and prospective clients; 
• contributing to the development of team members to their full potential through training, mentoring and support; 
• ensuring operational soundness, strict adherence to compliance regulations and established rules and procedures; and 
• constantly liaising with Senior/Branch Manager in solving complex problems and to plan and organise his/her own activities and of the employees under his/her supervision. 

The potential candidate should be reliable and trustworthy, well-organised with a disposition to learn and have a team-oriented approach. 

• demonstrate excellent people management skills; 
• have knowledge of banking Accounting and fundamentals; 
• be proficient with MS Office applications; 
• provide excellent customer service levels; 
• demonstrate excellent written and verbal communication skills in both English and Maltese, with the ability to communicate effectively using a high level of business English; 
• be solutions driven; 
• ideally have 2 years' experience as a commercial supervisor or minimum of 5 years banking, ideally having experience at 2 or more branches; and 
• ideally have a degree either in Banking and Finance, Business Management, Economics or in a related field.