Technical Support Engineer- Information Technology Unit

We are a leading financial institution, a key player in the Maltese market and part of a highly diversified multi-national group of companies. Employing a team of 270 employees, the Bank offers a full range of lending and savings solutions to both personal and business customers. We strive to offer a highly personalised service through our network of thirteen retail branches spread across the Maltese Islands.

We are a team of inspired people who believe that opportunities start with a conversation.

• performing daily Core Business Systems operations including and not limited to the Bank's end of day process during evening and Saturday schedules;
• providing general IT support within established times for all desktop/laptop systems (hardware & software) and support other IT teams in their on-going analysis of helpdesk requests with the aim of introducing efficiencies and fine-tuning processes;
• performing daily infrastructure operations by maintaining hardware, operating and business software systems in good operational order;
• the administration on PABX system;
• supporting operations in the Bank's Data Centres in line with maintenance and security requirements;
• supporting the administration of the Bank's network and systems. This includes but is not limited to the creation, maintenance and removal of users' accounts, user access rights etc;
• providing on-site support to several BNF Bank remote sites;
• performing the necessary backups and restore operations and other disaster recovery operations;
• performing routine checks on the various Bank systems (networks, hardware and software) and maintaining appropriate records of mentioned checks;
• sharing technical knowledge and ways of resolution with other team members;
• supporting and developing data requests;
• educating business end users on how to make effective use of their technological tools (hardware & software) to speed up problem resolution, whilst keeping abreast with new technology; and
• establishing good working relationships with the rest of the IT team.

• be familiar with database reporting, ideally with Microsoft Server Reporting Services;
• have a good command of the SQL scripting language;
• have a flair for database and/or software development using TSQL;
• familiar with Active Directory, DHCP and DNS;
• familiar with Microsoft Office 365;
• be flexible and willing to learn banking processes and systems;
• have a basic understanding of the banking sector;
• have the ability to think logically;
• have the ability to communicate effectively and clearly, possess excellent listening skills and have the ability to interact confidently with internal customers;
• be a team player; and
• demonstrate good problem-solving skills. 

• Possess an MCAST or University Degree in a related ICT area of specialisation; and
• ideally have work experience in an IT support role or function.