Product Operations Manager

Own the day-to-day truth of Linear — every ticket has a real status, nothing goes stale or slips silently past its target date

Independently verify that "fixed" tickets are actually fixed before they're closed or communicated

Write and send launch communications for every release — clear, specific, no corporate filler — to customers and internal teams

Build and run a standard launch checklist so marketing and CS are looped in before a release, not briefed after

Coordinate directly with Platform engineers on active projects — you're in their tickets, not waiting on a summary

Flag risk and slippage early, in the same weekly rhythm the product team already runs

Be the first call when a customer says something's broken and an engineer says it isn't

2–5 years in a role that combined technical coordination with customer-facing communication — Implementation, CS Ops, QA, or release coordination

Fluent in Linear or Jira — daily use, not passing familiarity

Can write the same update two ways: technical for engineers, plain for customers

Comfortable pushing back on an engineer's "it's fixed" claim without making it a fight

Genuinely enjoys verification and follow-through — you don't lose interest once something's "probably done"

Based in or willing to relocate to San Francisco

Experience at a Series A–C startup with no dedicated QA team

Background in construction tech, PropTech, or a technical B2B product

Experience building a launch or release process from scratch