Customer Account Manager (non-management)

• →Customer focal in the region for the Landing Gear Exchange Program
• →Execute and support the landing gear exchanges and day-to-day operational activities associated with the Landing Gear Exchange Program
• →Communicate customer program health and region program health to leadership and across the program
• →Establish customer program operating cadence, and lead regular meetings
• →Set, communicate and lead execution of the customer Landing Gear Exchange (LGE) contract
• →Achieve operational, program cost and cash targets for the customer
• →Coordinate with Supplier Management to manage partner relationships and performance
• →Coordinate with Engineering to identify & resolve technical issues impacting the program
• →Drive compliance with contractual obligations
• →Support the program leader in the development of proforma terms and conditions (T&C’s), and support negotiations for potential customer contracts
• →Identify and mitigate risks and issues, ensure issue resolution, first pass quality, and timeliness to resolve issues impacting the customer experience and program health

• At least 5 years’ experience supporting an integrated program team
• At least 3 years in customer facing role - supporting day-to-day activities and direct engagement
• At least 3 years in aviation related industry
• Direct experience with external entities, either customers or suppliers, addressing challenging situations
• Experience with Program Management Best Practices (PMBP)
• Experience addressing both internal and employee escalations
• Experience presenting to executive leadership
• Strong communication and problem-solving skills
• Fluent in both English and Mandarin Chinese language
• Strong attention to details
• Ability to travel globally

• Proficiency in Microsoft Office- Excel, Word, and PowerPoint
• Knowledge of aftermarket aerospace requirements and component exchange program
• Experience administering a contract
• Fluent in Cantonese
• Ability to work and leverage data to generate meaningful insights
• Stay organized with different priorities while demonstrating ability to multitask
• Experience working on Tableau, Spotfire or other data analytic platforms

·         Candidates must have authorization to work in the listed locations and the Company will not be sponsoring Employment Visas.

·         Benefits and pay are determined in line with local labor market practices. This is not an expat assignment.