Boldbusiness3mo ago

Cisco UC Voice Engineer

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OtherCisco Uc Voice Engineer

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Quick Summary

Overview

Role Summary We are seeking an experienced Cisco UC Voice Engineer to support critical upgrades and modernization initiatives across our enterprise communication platforms. In this role,

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OtherCisco Uc Voice Engineer

We are seeking an experienced Cisco UC Voice Engineer to support critical upgrades and modernization initiatives across our enterprise communication platforms. In this role, you will be responsible for delivering seamless upgrades to Cisco Unified Communications Manager (CUCM), Unified Contact Center Express (UCCX), and Unity Connection (CUC), along with associated VMware ESXi infrastructure.

This position offers the opportunity to work on high-impact upgrade projects in a global environment, collaborating with cross-functional teams to ensure stability, security, and minimal service disruption.

Responsibilities

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Perform upgrades of CUCM, UCCX, and CUC from version 12.5 to 15.4
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Execute VMware ESXi upgrades from versions 6.5 and 7.0 to 8.0
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Complete all pre-upgrade activities, including:
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  Change submissions and approvals
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  Detailed implementation and rollback plans
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  Technical documentation and validation checklists
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Coordinate with global teams to plan and execute upgrade windows with minimal business impact
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Troubleshoot and resolve issues during and after upgrade activities
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Ensure compliance with company standards, security policies, and best practices
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Provide post-upgrade stabilization and hypercare support, including system optimization

Requirements

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Strong analytical, troubleshooting, and problem-solving skills

Clear and effective written and verbal communication skills

Requirements

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Experience supporting global or enterprise-scale environments, including rotating or after-hours coverage
Comfortable working in remote and distributed team environments

Experience with large enterprise UC deployments, including multi-cluster and multi-site architectures

What We Offer

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✓Work on high-visibility Cisco UC upgrade initiatives

✓Gain exposure to latest Cisco UC and VMware technologies

✓Collaborate with experienced engineers across regions

✓Make a direct impact on global communication reliability

Bold Business is a US-based global business process outsourcing (BPO) firm with over 25 years of experience and $7B+ in client engagements. We help fast-growing companies scale through smart talent strategies, automation, and technology-driven solutions.