Customer Service Brand Ambassador Expert (Boomerang BAE)

Our client is a well-known and reputable South African brand, and we are looking for passionate, customer-focused individuals to join our team as Boomerang BAEs (Brand Ambassador Experts). As a Boomerang BAE, you will represent the brand across an omni-channel environment, delivering exceptional service to South African customers while living our Boomerang values of professionalism, respect, integrity, being target-driven, and having fun while we win. World-class and rewarding training is provided by our highly skilled trainers, empowering individuals who are hungry for growth to take ownership of their careers and unlock exciting development opportunities. As a Boomerang Brand Ambassador Expert, you will: Deliver outstanding customer service across multiple channels including calls, emails, and multimedia chats Act as a trusted brand ambassador, ensuring every interaction reflects the brand’s values and tone Professionally handle customer queries, concerns, and escalations, aiming for effective first-time resolution Multitask efficiently in a fast-paced, high-volume environment Consistently meet and exceed service and performance targets Work collaboratively while maintaining high standards of integrity, accountability, and respect Requirements To be successful in this role, you must have: A minimum of 12 months’ experience in a similar customer service role (local or international clientele) Excellent verbal and written English communication skills Proven experience working in an omni-channel environment (calls, emails, chats) Experience handling customer escalations Strong multitasking and problem-solving abilities A friendly, professional, and “can-do” attitude Matric / NQF Level 4 qualification A clear criminal and credit record Experience working shifts on a 7-day rotational schedule Flexibility and reliability, including willingness to work weekends Working Hours Shifts are rostered Monday to Sunday, between 08:00 and 22:00 Weekend work is required as part of the rotational schedule Benefits What you can expect as a Boomerang BAE: Comprehensive paid training to set you up for success Career growth and internal development opportunities Exposure to a top-tier South African brand A supportive, energetic culture that values performance and fun Being part of a company that truly lives its values: Professionalism | Respect | Integrity | Target-Driven | Fun If you’re ready to represent a leading brand, grow your career, and become a true Boomerang Brand Ambassador Expert, we’d love to hear from you.