Market Investigator

REPORTS TO: DIRECTOR, LOSS PREVENTION

STATUS: EXEMPT

Boot Barn is where community comes first. We thrive on togetherness, collaboration, and belonging. We build each other up, listen intently, and implement out-of-the-box ideas.  We celebrate new innovations, congratulate one another’s achievements, and most importantly support each other.

At Boot Barn, we work together to make a positive impact on the world around us, and by working collectively with encouragement, we consider ourselves “Partners.” With the values of the West guiding us, Boot Barn celebrates heritage, welcomes all, and values each unique Partner within our Boot Barn community.

Our vision is to offer everyone a piece of the American spirit – one handshake at a time. 

The Market Investigator will use detective skills to conduct investigations into company policy, structure, and its employees. They will be responsible for reviewing and analyzing data to identify and prevent any possible loss for all Boot Barn locations, including stores, distribution centers and the SSC.

The Market Investigator may be based in any of the following cities: San Francisco, Sacramento, Las Vegas, Seattle, Denver, or Phoenix. This person will cover stores in Northern CA, NV, WA, CO, and AZ. 

• →Initiate and develop external/ORC investigations through store initiated Auror events, online marketplace review, inventory loss reporting, and supervisor requests by utilizing all available data sources. Create investigations in Auror crime intel platform as required.
• →Partner directly with law enforcement, retail LP’s, and field teams on priority external investigations to ensure suspects are identified and prosecuted.
• →Utilize Auror to manage all external investigations. This includes identifying and tracking priority suspects and communicating with the appropriate LE and Retail LP partners when necessary.  Also includes uploading and managing all evidence in the Auror evidence locker.
• →Conduct store level training with store and field staff to safely mitigate external theft incidents. This includes training staff how to identify and report external theft incidents via company policies.
• →Utilize company CCTV systems to conduct external investigations. This includes active live surveillance, post incident review, and saving footage for evidence.
• →Partner with cross functional teams to work investigations as needed or assigned by supervisor.
• →Demonstrates high level of quality work, attendance and appearance.
• →Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers and management.
• →Adhere to all local, federal and state laws in addition to Company policies, procedures, and practices.
• →Performs any other duties that may be assigned by management.

• Experience conducting interviews of subjects suspected of theft using industry approved methods.
• Minimum of 5 years of experience in Loss Prevention roles responsible for external/ORC investigations. Must have experience working with Law Enforcement, initiating and closing investigations, and basic use of cctv and burglar alarm systems.
• Up to 10% travel to company locations and job-related training events.
• Must have excellent communication skills, both written and verbal.
• Must be proficient in Microsoft Office (Word, Excel, PowerPoint, etc.).
• Must be capable of establishing functional relationships with both internal and external business partners and contacts.
• Strong communication, customer service, time management and organizational skills.

• Professionalism
• Organization
• Versatility
• Communication
• Results-Oriented
• Initiative
• Innovation
• Optimistic

In general, the following physical demands are representative of those that must be met by a Partner to successfully perform the essential functions of this job.  Reasonable accommodations may be made to allow differently abled individuals to perform the essential functions of the job.

• Standing, walking and squatting less than fifty percent of the work shift.
• Required to lift, move and carry up to 40 pounds.
• Ability to read, count and write to accurately complete all documentation and reports.
• Must be able to see, hear and speak in order to communicate with partners and customers.
• Specific vision abilities include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
• Manual dexterity required using hands to finger; handle, feel and type; reach with hands and arms.

[    ] Sedentary: Limited activity, no lifting, limited walking

[ X ] Light: Office work, some lifting, bending, stooping or kneeling, walking

[    ] Moderate: Mostly standing, walking, bending, frequent lifting

[    ] Arduous: Heavy lifting, bending, crawling, climbing

In general, the following conditions of the work environment are representative of those that a Partner encounters while performing the essential functions of this job.  Reasonable accommodations may be made to allow differently abled individuals to perform the essential functions of the job within the environment.

• The workspace is clean, orderly, properly lighted and ventilated with the proper safety compliance.
• Noise levels are considered moderate.

Boot Barn, Inc. reserves the right to make exceptions to modify or eliminate this document or its content.  This document supersedes all previous policies, procedures or guidelines pertaining to this subject.

Our core value of community bands us together in supportive and inclusive ways to drive our collective success. Boot Barn provides equal employment opportunity to all applicants and employees without regard to race, color, religion, sex, sexual orientation, age, national or ethnic origin, veteran or military status, disability, as well as any other protected status under the law.

Americans with Disabilities Act (ADA) - Boot Barn will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required by applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Boot Barn Store or Distribution Center or reach out to Human Resources at 1-949-453-4400, Option 4.

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