VP, Client Service (Pharmacy / Provider)

DallasRemotemid

OtherHealthcareVp Client ServiceVp Client Service Pharmacy

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OtherHealthcareVp Client ServiceVp Client Service Pharmacy

Bounteous is a premier end-to-end digital transformation consultancy dedicated to partnering with ambitious brands to create digital solutions for today’s complex challenges and tomorrow’s opportunities. With uncompromising standards for technical and domain expertise, we deliver innovative and strategic solutions in Strategy, Analytics, Digital Engineering, Cloud, Data & AI, Experience Design, and Marketing.

Our Co-Innovation methodology is a unique engagement model designed to align interests and accelerate value creation. Our clients worldwide benefit from the skills and expertise of over 4,000+ expert team members across the Americas, APAC, and EMEA. By partnering with leading technology providers, we craft transformative digital experiences that enhance customer engagement and drive business success.

We are seeking a senior, hands-on Client Partner to lead and grow a portfolio of healthcare accounts, with an immediate focus on healthcare B2B, specialty pharmacy, and provider ecosystem. This role is accountable for driving client growth, strengthening executive relationships, and delivering business transformation through technology-enabled and data-driven solutions, including applied AI where relevant. The ideal candidate brings deep experience operating within provider and pharmacy environments and a proven ability to translate complex business challenges into actionable, outcome-driven strategies that deliver measurable impact.

* Strong preference for candidates based in Texas (Dallas or Houston), given proximity to key client engagements. Candidates outside the region will be considered with a willingness to travel regularly

Promote and enforce awareness of key information security practices, including acceptable use of information assets, malware protection, and password security protocols

Identify, assess, and report security risks, focusing on how these risks impact the confidentiality, integrity, and availability of information assets

Understand and evaluate how data is stored, processed, or transmitted, ensuring compliance with data privacy and protection standards (GDPR, CCPA, etc.)

Ensure data protection measures are integrated throughout the information lifecycle to safeguard sensitive information

Own and grow a $15–20M portfolio of healthcare accounts with a primary focus on and the broader specialty pharmacy and provider ecosystem, with accountability for revenue growth, client satisfaction, and overall account performance

Act as a hands-on Client Partner, directly engaging with clients and leading day-to-day account strategy and execution while maintaining close alignment with delivery teams and business stakeholders

Identify and shape opportunities to leverage data, analytics, and applied AI to drive business outcomes and enhance client value

Build and expand relationships across specialty pharmacy, provider organizations, and relevant stakeholders within the healthcare value chain, including engagement with drug manufacturers where applicable

Drive business transformation initiatives by translating client challenges into practical, technology-enabled solutions that deliver measurable outcomes and long-term value

Partner closely with Business Development to identify, shape, and close new opportunities within existing accounts, ensuring alignment between client needs and Bounteous’ capabilities

Lead account planning, pipeline development, and growth strategy, with a focus on expanding relationships and increasing wallet share within key accounts

Own and deliver against account growth targets, with expectations of sustained year-over-year expansion through relationship development and solution-led engagement

Collaborate with cross-functional teams across consulting, engineering, and delivery to ensure the successful execution of client engagements and alignment to business objectives

Oversee financial performance of accounts, including forecasting, revenue tracking, margin management, and risk mitigation

Develop and communicate clear client value narratives, articulating how transformation initiatives drive business impact and support client priorities

Operate effectively within a lean engagement model, maintaining visibility across both strategic direction and execution details while ensuring accountability for outcomes

15+ years of experience in client services, account management, or consulting roles within healthcare, with a strong focus on provider systems, specialty pharmacy, or healthcare distribution environments

Proven experience managing and growing large client portfolios, with direct accountability for revenue, client relationships, and delivery outcomes

Demonstrated experience working within the specialty pharmacy and provider ecosystem, including familiarity with how these organizations interact with drug manufacturers and broader healthcare stakeholders

Background in consultative, transformation-led environments where the focus is on solving business problems through technology-enabled solutions rather than large-scale program delivery alone

Experience leading and supporting digital transformation initiatives, including work across cloud, data and analytics, and applied AI solutions

Strong understanding of healthcare operational workflows, particularly within provider organizations, specialty pharmacy, or adjacent healthcare services environments

Ability to engage and influence executive stakeholders, including C-suite clients, while also remaining close to execution and delivery teams

Proven track record of driving account growth through relationship expansion, opportunity identification, customer retention, and solution development