Inside Sales Executive

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. 

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

• →Manage customer inquiries and resolve issues through effective communication via telephone and email, ensuring timely responses.
• →Assist in generating new sales leads and expanding business relationships by identifying potential opportunities.
• →Create, negotiate, and manage contracts, offers, and sales documentation, ensuring alignment with company policies and customer needs.
• →Provide administrative support to the sales team, including data entry, tracking, and reporting using Salesforce and SAP.
• →Coordinate sales campaigns and proactively engage with potential and existing clients to drive business growth.
• →Manage and oversee customer onboarding processes, ensuring seamless transitions from initial contact to delivery.
• →Maintain accurate sales records and generate reports for internal stakeholders to support data-driven decision-making.
• →Organize and coordinate customer events, meetings, and follow-up communications to strengthen client relationships.

Business Growth & Sales Development

• →Identify, develop, and progress new sales opportunities to support business growth objectives.
• →Work collaboratively with the commercial team to generate and convert qualified sales leads.
• →Support the achievement of volume, revenue, and growth targets in line with annual business objectives.
• →Develop compelling customer proposals and utilise negotiation techniques to secure new business and retain existing customers.
• →Promote and cross-sell relevant products and services to maximise customer value.

Customer Onboarding & Experience

• →Ensure new customers are onboarded efficiently and effectively, delivering a positive customer experience..
• →Act as the voice of the customer, identifying opportunities to improve processes and service delivery.
• →Challenge existing ways of working and contribute to continuous improvement initiatives.

Innovation & Process Improvement

• →Contribute ideas to improve sales effectiveness, operational efficiency, and customer outcomes.
• →Help identify and remove barriers that may impact team or business performance.

Key Performance Measures

Success in this role will be measured through:

• →Achievement of growth, volume, and revenue targets.
• →Successful acquisition and retention of customers.
• →Demonstration of strong product and service knowledge.
• →Effective contribution to outbound marketing campaigns.
• →Delivery of KPI and performance objectives.
• →Development of broad solution knowledge to support customer acquisition and growth.

Decision Making & Authority

The Inside Sales Executive will be responsible for:

• →Negotiating and securing new customer contracts.
• →Recommending the most appropriate products and services based on customer requirements.
• →Contributing to process improvement initiatives and larger business projects.

Experience Essential

• →Experience in a customer-facing environment.
• →Strong relationship-building and stakeholder management skills.
• →Ability to work in a fast-paced and target-driven environment.
• →Experience managing multiple priorities and delivering against objectives.

Desirable

• →Previous experience in Sales, Inside Sales, Account Management, Business Development, or Customer Service.
• →Experience working within a commercial or sales-driven environment.
• →Demonstrated track record of achieving sales or customer growth targets.