National Account Manager, Retail

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OtherNational Account Manager

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Quick Summary

Key Responsibilities

Manage relationships with major customers, ensuring alignment with CHEP’s strategic goals and delivering revenue growth while achieving customer satisfaction targets.

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OtherNational Account Manager

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

CHEP Australia continues to grow - and so are the people who help drive that success! With a recent internal promotion creating an exciting opportunity for a strategic National Account Manager - Retail, you’ll be stepping in to lead a major national retail customer relationship and play a central role in strengthening its commercial, operational and strategic value.

- Own and shape one of CHEP Australia’s most strategically important retail partnerships.
- Build customer advocacy and solve complex commercial and supply chain challenges.
- Influence outcomes across two major organisations through trusted relationships and cross-functional leadership.

Reporting to the Director - Retail and FMCG, you’ll build relationships from operational teams through to senior decision-makers. Working across CHEP’s Commercial, Supply Chain, Logistics, Operations and Sustainability teams, you’ll bring the right people together to resolve complex challenges, improve performance and create sustainable, long-term value.

Your success will come through influence, credibility and your ability to create alignment across multiple stakeholders. You’ll have the opportunity to shape a strategically significant account at an important point in its journey, strengthening customer satisfaction and advocacy while helping position both organisations for continued future success.

This role is preferably based in Sydney, though Melbourne will be considered, and operates under a hybrid working model
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Responsibilities

~1 min read

→Manage relationships with major customers, ensuring alignment with CHEP’s strategic goals and delivering revenue growth while achieving customer satisfaction targets.
→Collaborate with senior leadership and internal teams to create and implement strategic account plans, with a focus on identifying growth opportunities, optimizing costs, and promoting sustainability.
→Lead high-level negotiations and commercial tenders, securing favorable terms that meet both business objectives and customer expectations.
→Identify and capitalize on new business opportunities, driving incremental revenue and expanding CHEP’s market presence within your portfolio.
→Conduct regular business reviews and audits with customers, ensuring compliance with CHEP’s annual audit plan and maintaining accurate asset management records.
→Monitor and assess account performance metrics such as NPS and customer satisfaction, developing and executing action plans to address areas for improvement.
→Build and sustain relationships with stakeholders at all levels within customer organizations, driving strategic initiatives and improving supply chain efficiencies.
→Lead cross-functional teams to deliver innovative, value-added services and solutions that meet customer needs and promote mutual growth.

Proven experience personally owning a large, complex and strategically important customer relationship.
Demonstrated success in account-management capability, including the development and execution of strategic customer plans, business reviews and performance improvement initiatives.
Experience working with major Retailers, FMCG organisations, logistics or supply-chain businesses, or within another complex, non-transactional customer environment.
Commercial acumen, including experience navigating sophisticated procurement functions and leading commercial negotiations.
The ability to build trusted relationships across multiple levels of a customer organisation, from operational teams through to senior executives.
Analytical capability, with the confidence to interpret commercial and operational data, identify risks and turn insights into clear actions.
A track record of resolving complex customer issues by influencing and coordinating multiple internal teams.
Tertiary qualifications in Business, Commerce, Logistics or a related discipline are desirable.

CHEP is a global leader in Supply Chain Solutions. Together with producers, manufacturers, retailers and logistics partners, CHEP advances the smart and sustainable movement of goods across more than 60 countries.

For more information, visit www.chep.com.

At CHEP Australia, you’re joining a business that is large enough to offer global opportunity, yet small enough to make a real impact. We offer:

A flexible, hybrid working environment
Brilliant learning, development and career-progression opportunities
Attractive salary and incentive opportunities
Reward and Recognition Programs
Paid volunteer leave, three days per year
Generous parental-leave benefits
Employee discounts and share-purchase options

We are proud to be an inclusive and diverse workplace that reflects the communities and customers we serve. If you require adjustments or support through any stage of the recruitment process, we encourage you to let our Talent Acquisition team know.

Not actively looking, but interested in the opportunity to lead a strategically important customer partnership and solve meaningful supply chain challenges? We would love to hear from you!

Full working rights in Australia are required. We are unable to offer sponsorship for this role at this time.