Sales Account Manager, Italy

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. 

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

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  Manage and develop strategic customer relationships, ensuring alignment with CHEP’s growth objectives and delivering on revenue and satisfaction targets.

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  Collaborate with commercial leadership and internal teams to create and implement strategic account plans focused on growth, cost reduction, and sustainability.

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  Lead contract negotiations and commercial tenders to secure favorable terms while meeting customer and business objectives.

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  Conduct regular business reviews with customers to ensure compliance with audit plans and maintain accurate asset management records.

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  Monitor account performance metrics, including customer satisfaction (NPS), and develop action plans to address areas needing improvement.

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  Build and maintain strong networks within customers’ organizations, driving strategic initiatives to enhance supply chain efficiency.

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  Identify and secure new business opportunities through proactive networking and leveraging existing customer relationships, ensuring a robust sales pipeline.

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  Drive revenue retention and expansion by fostering long-term partnerships and managing customer relationships through effective communication and tailored solutions.

• Proven success in Sales and Account Management within a B2B environment.

• Experience in the food, food processing, packaging, or supply chain industry.

• Strong track record of growing customer relationships and delivering commercial results.

• Experience influencing stakeholders across cross-functional and matrix organizations.

• Strong commercial acumen, negotiation, and solution-selling skills.

• Excellent relationship-building and stakeholder management capabilities.

• Analytical mindset with strong problem-solving skills.

• Ability to understand customer operations and translate needs into business opportunities.

• Experience with Salesforce or similar CRM tools.

• Strong communication and presentation skills.

• Results-oriented, collaborative, and customer-focused approach.