Program Manager

Harte Hanks (NASDAQ: HHS) is a leading global customer experience company whose mission is to partner with clients to provide them with CX strategy, data-driven analytics and actionable insights combined with seamless program execution to better understand, attract, and engage their customers.

Establish and maintain project management standards, templates, and reporting cadences to ensure consistency across all team initiatives

Define milestones, timelines, dependencies, and ownership

Drive initiatives from planning through execution and completion.

Partner with Strategy and Planning leaders to translate high-level strategic priorities into actionable project plans, tracking milestones, dependencies, and risks

Align business, technical, and vendor teams on scope, timelines, and deliverables

Track progress across implementation workstreams to ensure successful delivery

Maintain the "Single Source of Truth" dashboard

Provide weekly/monthly status reports on project health, budget burn, and resource allocation for leadership reviews

Act as the primary point of contact for initiative owners, ensuring they remain on track and that roadblocks are escalated to you before they impact delivery

Own the administration of project management tools (e.g., Project, Smartsheet, Jira, or Asana), ensuring data integrity and ease of reporting