Customer Support Advisor (Parts & Service)

Brandt has an exciting opportunity for a Customer Support Advisor (Parts & Service) to join our Hamilton team.

In this customer-focused sales role, you will work directly with equipment owners throughout your territory, helping them maximise uptime and productivity through proactive parts and service support. You'll build long-term relationships with customers, identify opportunities to support their equipment needs, and act as a trusted advisor for Brandt's parts and service offerings.

• Conduct outbound calls to existing and potential customers to offer information on Brandt parts, maintenance, and repair services.

• Meet and exceed sales targets and key performance indicators (KPI’s) related to parts and service sales.

• Assist customers in identifying their parts and service needs accurately.

• Provide detailed information on Brandt parts, pricing, and service options.

• Collaborate with the service team to schedule appointments and allocate resources efficiently.

• Assist the customers in understanding the importance of routine maintenance and recommend appropriate service on the equipment needs.

• Maintain accurate records of customer interactions, orders, and service history in our CRM system.

• Follow up with customers to ensure satisfaction, address any concerns or questions, and build long-term relationships.

• Stay updated on the latest Brandt product releases, service offerings and industry trends.

What You'll Bring:

• A passion for customer service, sales, and building strong relationships

• Knowledge of agriculture, heavy equipment, or related industries

• Previous sales or account management experience (preferred)

• Strong communication and interpersonal skills

• A results-driven approach with a focus on achieving targets

• The ability to work independently and manage your territory effectively

• Strong organisational and time management skills

• Confidence using technology and CRM systems

• Willingness to travel within the territory

Brandt is a world-leading equipment dealer, powered by iconic brands and unrivalled support. With dealerships across Canada, New Zealand and Australia, we are a global team with one shared purpose. It’s our mission to enable our customer’s success by providing practical and reliable equipment solutions and support. Our customers count on Brandt to keep them moving forward, and we meet that challenge with remarkable customer service and industry-leading brand John Deere. 

At Brandt, we believe that outstanding people, combined with our committed and passionate culture, is key to our customer's success.