AVP, Delivery Partnerships

As the AVP, Delivery, you will lead the global strategy, execution, and performance of Braze’s delivery ecosystem, overseeing both the Delivery Partner Account Management and Partner Success functions. You will own strategies that help us win with our delivery partners and subsequently ensure that Braze customers experience consistently exceptional delivery outcomes, through partner-led service models at scale.

You will work closely with the Delivery Partner COE, Customer Experience (CX), Sales, and cross-functional leaders to elevate CPSAT (Customer Partner Satisfaction), deepen partner capability and maturity, and drive seamless alignment across the customer lifecycle. Your role is critical to ensuring that partners are enabled, empowered, and motivated to deliver high-quality Braze services that accelerate customer value, improve retention, and support business growth.

As the senior leader for Delivery, you will set the long-term vision for how Braze scales delivery with partners globally, striking the right balance between quality, efficiency and partner autonomy.

Key Responsibilities Include:

• Drive reciprocal business growth by architecting co-selling motions that secure new logos for Braze while simultaneously expanding partner service opportunities and driving deeper platform adoption.
• Oversee the development of enablement programs, certifications, tools, and playbooks that empower partners to deliver world-class Braze services.
• Ensure partners have the right resources, training, and pathways to independently build profitable and self-sustaining Braze practices.
• Develop and execute regional Delivery Partner acquisition strategies.

• Support defining and executing the multi-year strategy for partner-led service delivery across implementations, managed services, and advanced consulting.
• Establish the frameworks, standards, and operating models that drive consistent partner delivery quality and accelerate customer time-to-value.

• Partner closely with the CX leadership team to ensure partner-delivered engagements meet or exceed Braze quality standards.
• Monitor and improve CPSAT globally, identifying systemic drivers of customer satisfaction, gaps in partner capability, and opportunities to proactively improve delivery experiences.

• Manage and develop leaders across both organizations, ensuring strong alignment, shared goals, and cohesive execution.
• Build a culture of accountability, innovation, and operational rigor that supports scalable, high-quality partner delivery.

• Work in close partnership with the Partner Services COE to align on ecosystem strategy, partner tiers, incentives, and performance frameworks.
• Collaborate deeply with Sales and CX leadership to ensure seamless transitions from pre-sales to delivery, and from delivery to long-term customer success.

• Establish and track performance metrics across CPSAT, partner delivery quality, enablement maturity, partner capacity, pipeline impact and partner-driven outcomes.
• Provide executive insights to senior leadership on the health, risks, and scalability of the delivery ecosystem.

• Develop and manage senior-level relationships with global systems integrators, consultancies, and scaled delivery partners.
• Align on shared objectives, service offerings, practice growth, and mechanisms for ensuring consistent customer outcomes.

• Advocate for the value of Braze’s delivery ecosystem across the company, ensuring partners are recognized as critical extensions of the customer experience and lifecycle.
• Represent Delivery in executive forums and influence product, go-to-market, and operational decisions that impact partner delivery.

• 15+ years of experience in professional services, partner delivery, channel development, or ecosystem strategy within high-growth SaaS or enterprise technology.
• 7+ years of people leadership, including managing leaders who oversee global or multi-region teams.
• Proven success scaling large delivery partner ecosystems, improving service quality, and driving measurable improvements in customer satisfaction.
• Strong affinity with SaaS sales excellence and front line experience of closing business through a business value based selling motion.
• Demonstrated ability to work cross-functionally with Customer Success, Sales, Partner COE, Marketing, and Product to create unified customer and partner outcomes.
• Deep understanding of services economics, partner incentives, enablement strategy, and delivery operating models.
• Strong executive presence, communication, and influencing skills; comfortable navigating C-level discussions internally and with major global partners.
• A strategic thinker with an operational mindset, capable of setting long-term vision while ensuring world-class execution.

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $255,000 - $270,000/year with an expected On Target Earnings (OTE) between $340,000 - $360,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, Braze offers full- and part- time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company.