Outreach Field Supervisor - Transit Homeless Outreach

• →This outreach position will conduct outreach to homeless within the New York City Subway system, including end of the line stations, and on joint outreach with MTAPD or NYPD.  

• →Responsible for accompanying and providing direct supervision of outreach staff on shift. Supervision duties will include but not be limited to: providing real-time feedback, modeling behavior, and communicating with partners and city agencies. 

• →Coordinates onboarding for new outreach staff. This will include explaining shift duties, registering staff for necessary trainings, connecting staff to BRC’s internal systems, and teaching staff how to do necessary data entry. 

• →Leads trainings for existing staff, on topics such as client engagement, recognizing mental illness, skill reinforcement, and more. 

• →Responsible for ensuring team and client safety, conducting relevant assessments, and offering referral services to homeless individuals encountered during their shift. 

• →Maintains knowledge of homeless services and programs and remains up to date on recognizing signs of mental illness and substance abuse.  

• →Records and maintains accurate data on all homeless individuals approached during shift and in client case records. 

• →Consults with the shift and clinical supervisors to ensure coordination of services. 

• →Provide emergency first aid/CPR or overdose prevention protocol assistance when needed.  

• →Related duties as assigned. 

Full Time, 37.5 hours per week 

• At least 2 years of direct outreach experience required. 

• Will consider an Associate's Degree with 1 year of direct outreach experience working with the homeless and/or mentally ill and substance abusing populations. 

• Will also consider a Bachelor's Degree, with at least 6 months of direct outreach experience in working with the homeless and/or mentally ill and substance-abusing populations. 

• Valid driver’s license strongly preferred. 

• Basic computer literacy required. 

• Ability to speak Spanish desirable. 

• CPR training certification or willingness to take training class in CPR. 

• Vaccination preferred but not required.

Are you looking to make a positive impact on the lives of those in your community? At BRC, our staff help New Yorkers experiencing homelessness reclaim their lives by providing a hand up, offering opportunities for health and self-sufficiency, and restoring hope and dignity.

Each and every BRC staff member makes heroic contributions to our city, providing vital services in times of crisis and need. Through our commitment to employee wellbeing and development, BRC provides a workplace where staff can achieve their goals, make a difference with our clients, and grow personally and professionally. 

Today, we have over 1000 full-time, part-time, and per-diem positions located in Manhattan, Brooklyn, the Bronx and Queens. Come and learn why 95% of BRC employees report that they would recommend BRC as a good place to work, and join us in building a more caring and compassionate city.

Jointly funded by the Department of Homeless Services and the Metropolitan Transportation Authority, BRC's Transit Homeless Outreach staff members operate throughout the transit system 24 hours a day. Through this program, which BRC has operated since 2005, BRC provides outreach and case management services to humanely assist homeless individuals to permanently relocate from MTA properties. Due to a recent expansion, BRC has many new outreach positions available. The program serves the New York City metropolitan area, including the boroughs of Manhattan, The Bronx, Brooklyn and Queens. Clients of Transit Homeless Outreach are engaged and assessed with the goal of connecting them with housing and essential services.