Operations Manager

JOB FUNCTION: The Operations Manager is responsible for overseeing day-to-day warehouse and distribution operations across two buildings located at the same site. This role ensures efficient operations, inventory accuracy, regulatory compliance, and on-time order fulfillment. The Operations Manager drives process improvements, maintains a strong safety culture, and leads cross-functional teams to achieve operational and financial objectives.

JOB DUTIES

• Oversee daily operations across two on-site warehouse and distribution facilities, including receiving, storage, order picking, packing, and shipping.
• Manage the customer service and billing department to enhance order processing, invoicing accuracy, and client satisfaction.
• Implement best practices and continuous improvement initiatives to increase productivity, accuracy, and cost-effectiveness.
• Monitor inventory levels, ensure proper stock rotation, and maintain accuracy through cycle counts and audits.
• Ensure compliance with company policies, workplace health and safety regulations, and industry standards.
• Lead, train, and develop warehouse staff, fostering a positive and productive work environment.
• Track key performance indicators (KPIs) to assess operational effectiveness and drive continuous improvement.
• Partner with Supply Chain, Sales, and Finance teams to support seamless logistics and customer fulfillment.
• Oversee facility maintenance, security, and warehouse equipment to ensure a safe and functional workplace.
• Promote a safety-first culture by ensuring adherence to all workplace safety procedures and regulations.

KNOWLEDGE & SKILLS:

• Strong leadership experience managing multi-department operations within warehouse and distribution environments.
• Proven ability to oversee operations across multiple facilities or operational areas.
• Proficiency in ERP Systems (NetSuite preferred) and Microsoft Office Suite.
• Excellent problem-solving, organizational, and communication skills.

EDUCATION & EXPERIENCE:

• Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or related field (preferred).
• 10+ years of experience in distribution, logistics, or warehouse management