Senior Technical Program Manager, AI

Early education is one of the most important determinants of childhood outcomes, a critical support for working families, and a $175B market that remains underserved by modern technology. Brightwheel is the largest, fastest growing, and most loved platform in early ed, trusted by millions of educators and families every day. We are a three-time Cloud 100 company, backed by top investors including Addition, Bessemer, Emerson Collective, Lowercase Capital, Notable Capital, and Mark Cuban.

Our team is passionate, talented, and customer-focused. We embody our Leadership Principles in our work and culture. We are a distributed team with remote employees across every US time zone, as well as select offices in the US and internationally.

You are an AI-native Senior Technical Program Manager who combines deep systems-level engineering judgment, strong product sense, and exceptional execution to drive our hardest, most technically complex, multi-stakeholder initiatives. You act as the technical glue in ambiguous spaces, transforming company-wide priorities into high-velocity delivery across multiple engineering pods, product lines, and operations teams. You lead by example in how modern, automated execution gets done, ensuring our AI-driven capabilities are safe, scalable, and delivered with incredible velocity.

You will succeed in this role if you are:

Brightwheel already supports the workflows that keep early education businesses running: enrollment, billing, staffing, classroom operations, family communication, and compliance. The next step is bigger. We are using AI to turn brightwheel from a system of record into a system of action, reducing toil, automating routine work, improving decision-making, and accelerating how we build.

You will orchestrate the technical execution of this vision. You will manage the cross-functional delivery of our most complex initiatives, cutting across product engineering, infrastructure, data pipelines, and internal business systems.

We are open to a variety of backgrounds, but qualified candidates usually bring:

• →

The candidates who will thrive in this role go beyond the standard program management tracking toolkit:

• AI & Automation: Frontier models, vector databases, orchestration and agent frameworks, and modern AI coding tools like Claude Code / Cursor.

• Backend & Data: Ruby on Rails, Sidekiq, PostgreSQL on Amazon RDS, Redis, event and analytics pipelines.

• Frontend & Mobile: React with TypeScript, Native iOS (Swift), and Android (Kotlin with Jetpack Compose).

• Cloud & Infrastructure: Docker, Kubernetes on Amazon EKS, GitHub Actions, FluxCD, and core AWS services (S3, CloudFront, CloudWatch, SNS).

Brightwheel is committed to creating a diverse and inclusive work environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Protecting Our Applicants: Please be aware of recruiting scams impersonating Brightwheel. All legitimate communications come from @mybrightwheel.com addresses, and we never ask for payment or sensitive personal data as part of our hiring process. If you suspect fraudulent contact, reach out to security@mybrightwheel.com. Thank you for helping us keep our applicant community safe.